Concierge

Job Description

Job Description

Why The Kensington Falls Church? Because Our Promise is to love and care for your family as we do our own — and that commitment extends to our team members as well.

Become part of a community guided by our core values: a Love for Seniors, Respect for Each Other, Passion for Excellence, and a Spirit to Serve.

Join us to discover your path, grow with purpose, and experience the unexpected — meaningful connections, exciting opportunities, and a true sense of belonging.

Status: Part-Time, Fridays & Saturdays, 3pm-11pm

Salary: $18.00 – $21.00 per hour, based on experience

The Concierge serves as the welcoming face of the community, providing exceptional customer service to residents, families, visitors, and team members. This role is responsible for managing daily communications, supporting administrative operations, and assisting the Business Office Manager with various office functions as needed.

• Greet residents, visitors, and guests in a prompt, professional, and gracious manner. Determine the purpose of each visit, notify the appropriate party, and ensure guests feel welcomed and comfortable while waiting.
• Answer and direct incoming phone calls promptly and accurately, taking and distributing messages as needed.
• Manage incoming and outgoing mail and packages, including logging deliveries, notifying recipients, assisting with shipping and tracking, and supporting residents with copies and fax transmissions.
• Coordinate and communicate transportation requests and follow up to ensure requests are fulfilled.
• Maintain thorough knowledge of emergency procedures and alarm systems and serve as the primary point of contact during emergencies until relieved by leadership.
• Accept, document, and distribute maintenance and service requests from residents and team members, ensuring timely follow-up and resolution.
• Attend required trainings and participate in ongoing professional development opportunities.

• Excellent verbal communication and interpersonal skills.
• Strong organizational, multitasking, and time management abilities.
• Ability to work effectively in a team-oriented environment.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, as well as property management systems.
• Ability to efficiently operate a multi-line telephone system.
• Understanding of emergency response procedures and alarm systems.

• Must successfully complete a criminal background check in accordance with state requirements.
• Must provide proof of freedom from pulmonary tuberculosis through a pre-employment health screening.
• Flexibility to work evenings, weekends, and varying schedules as needed.
• Professional, pleasant, and courteous phone presence.
• Ability to communicate effectively with individuals of all ages and abilities while demonstrating patience, compassion, and professionalism.
• Ability to read, write, and follow verbal and written instructions in English.
• Must maintain a professional appearance and adhere to company dress code standards.
• Ability to remain calm, organized, and efficient in high-pressure situations.
• High school diploma required; college education strongly preferred.

• Ability to stand and walk for extended periods of time.
• Ability to lift and/or carry up to 25 pounds.
• Ability to reach above, below, and at shoulder level.
• Ability to remain calm, positive, and professional in stressful situations.