UX Writer

About the Role

As a UX Writer at Solace, you'll help shape how people experience healthcare through language.

You'll work alongside Product Designers, Product Managers, and Engineers to craft intuitive, human-centered experiences that help patients navigate complex moments with clarity and confidence. Writing isn't something that's layered on at the end of the design process here. It's a core part of how we design products.

We're looking for someone who can simplify complexity, advocate for users, and sweat the details. Every word matters.

What You'll Do

• Write product content across onboarding, navigation, workflows, notifications, forms, and key user experiences

• Write technical, audience-calibrated content for advocates, physicians, and other specialized audiences where precision and compliance sensitivity matter

• Partner closely with Product Design, Product Management, and Engineering from discovery through launch

• Help define content strategy and messaging for new features

• Learn, apply, and help evolve Solace's established product voice, terminology, and writing standards

• Participate in design critiques, user research, and product discussions

• Continuously improve the product experience through thoughtful iteration and collaboration

• Explore and shape how AI-assisted writing tools can support clear, human-centered product experiences

What You Bring to the Table

• 4–6 years of experience writing for digital products or complex user experiences

• Previous experience working effectively on an agile distributed team

• Exceptional writing and editing skills

• Deep understanding of UX writing and content design principles

• Ability to simplify complex information into clear, approachable language

• Excellent communication and collaboration skills

• Interest in how AI tools can support, not replace, thoughtful, human-centered writing

• A genuine appetite for feedback, and the instinct to use critique to sharpen the work

• A growth mindset, with a drive to keep improving as a writer

• Empathy and strong attention to detail

• A portfolio showcasing product writing or UX content work