Technical Implementation Manager Vice President

Job Description

Are you ready to make a significant impact supporting top-tier clients in the payments industry? Join a newly formed team where your expertise will drive seamless client integrations and deliver best-in-class service. As a subject matter expert, you’ll work with highly strategic, visible clients and help shape the future of payment platforms. This is your opportunity to build lasting relationships, solve complex challenges, and contribute to the success of our most valued clients. If you thrive in a dynamic environment and are passionate about client satisfaction, we want to hear from you.

As a Technical Implementation Vice President within Client Onboarding Technical Implementations, you will play a pivotal role in supporting our most strategic clients through complex payment platform integrations. You will be part of a collaborative team dedicated to delivering exceptional service and ensuring long-term client retention. Your technical expertise and consultative approach will help us maintain our reputation for excellence and innovation. Together, we will drive successful outcomes and create value for our clients and our firm.

Job responsibilities

• Serve as a subject matter expert on Stratus or Tandem Payment Platform for complex client integrations
• Manage the end-to-end certification process for assigned clients
• Deliver prompt, accurate, and high-quality technical support to top revenue-generating clients
• Build and maintain strong relationships with clients and internal partners
• Lead discussions and navigate sensitive topics with senior-level executives
• Participate in scheduled go-live activities, including outside standard business hours as needed
• Provide after-hours support for client emergencies related to certification and testing
• Collaborate with partner teams to evolve processes, metrics, and workflows
• Track and manage issues, ensuring effective communication with senior management
• Contribute to special projects supporting top-tier clients in Merchant Services
• Demonstrate ownership and drive issues to resolution with a client-focused mindset

 

Required qualifications, capabilities and skills

• 5+ years of experience in the payments industry 
• Expertise in Stratus or Tandem Payment Platform
• Proven experience managing successful certifications for complex clients or projects
• Strong technical consulting, troubleshooting, and analytical skills
• Professional verbal and written communication skills with attention to detail and ability to interact with all levels of management, including senior executives 
• Proficiency with Microsoft Visio, PowerPoint, and Excel

 

Preferred qualifications, capabilities and skills

• EMV certification expertise
• Experience with Core transaction processing platforms (Stratus, Tandem, Orbital Gateway)
• Formal project management training or exposure to project management concepts
• Advanced understanding of networking and connectivity protocols
• Gateway knowledge in addition to Stratus or Tandem platforms

• Strong internal network and ability to leverage resources for problem resolution

   

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.