Medical Support Assistant

Job Title

Medical Support Assistant

Duties

The Medical Support Assistant (MSA) performs a wide variety of administrative and clerical duties as a member of the health care team. The MSA utilizes multiple computer applications, as well as the integrated electronic medical record system. The MSA will obtain or will have knowledge of medical terminology and administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Analytical ability, judgment, discretion, and dedication to customer service are required on a daily basis to carry out the functions of this position. Assignments at the full performance level (GS 05) include but are not limited to:

• Manage written and faxed correspondence, and paper medical records within teamlet / team and coordinate release of information in accordance with policy
• Verify and update demographics
• Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Manage Primary Care Group workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system
• Assist Primary Care staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall clinic practice
• Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments with Providers as recommended by Providers, PC clinical team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training, Primary Care instruction and business rules
• Manage Recall Reminder system for assigned teamlet and PC team
• Manage assignment and inactivation of patients in PCMM

Other duties as assigned.

Work Schedule: Monday - Friday 8:00am - 4:30pm

Telework: Not Available

Virtual/Remote: This is not a virtual or remote position.

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required