Patient Benefit Representative

Patient Benefit Representative

Location: Denton, TX

Schedule: Monday–Friday, 8:30 AM–5:00 PM (30-minute lunch)

Work Setting: On-Site

Employment Type: Contract (3 Months)

Pay Rate: $22.00–$26.00 per hour

Position Overview

We are seeking an experienced Patient Benefit Representative (PBR) to join a healthcare revenue cycle team in Denton, TX. This role is responsible for verifying insurance coverage, ensuring authorizations are in place, reviewing patient account balances, and supporting front-desk operations as needed.

The ideal candidate will have a strong background in insurance verification, patient financial services, and healthcare customer service. This position requires excellent communication skills, strong attention to detail, and the ability to provide compassionate support to patients while navigating complex insurance requirements.

Key Responsibilities

Insurance Verification & Benefits Coordination

• Verify patient insurance eligibility and coverage.
• Review insurance cards and confirm active/effective coverage.
• Ensure all required authorizations and referrals are obtained and attached to treatments or medications.
• Review patient accounts for outstanding balances and payment obligations.
• Manage and resolve hold bills and insurance-related account issues.
• Retrieve and review patient eligibility information within internal systems.

Patient Service & Administrative Support

• Provide exceptional customer service to patients regarding insurance and billing questions.
• Assist with patient account inquiries and financial responsibilities.
• Support front-desk operations when needed, including patient check-in and registration activities.
• Maintain accurate documentation and records within applicable systems.
• Work collaboratively with clinical, administrative, and revenue cycle teams.

Call Handling & Communication

• Handle a limited volume of inbound and outbound patient calls.
• Communicate professionally and empathetically regarding insurance coverage, balances, and account status.
• Respond promptly to patient inquiries and concerns.

Required Qualifications

• Minimum of 3 years of Patient Benefit Representative experience or related healthcare revenue cycle experience.
• Experience with:
  • Insurance verification
  • PCP referrals
  • Prior authorizations
  • Claims follow-up
  • Collections and outstanding patient balances
  • Patient account management
• Strong customer service background in a healthcare setting.
• Patient-facing experience.
• Experience handling inbound calls.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Experience working with Athena and G2 systems.
• Front desk or patient registration experience.
• Healthcare billing or revenue cycle background .
• High level of emotional intelligence and professionalism.
• Ability to work independently while supporting a collaborative team environment.

Work Environment

• On-site healthcare office environment.
• Patient volume generally averages 5–10 patients per representative daily.
• Limited phone activity, typically 5–7 conversations per day.
• Opportunity to support multiple functions across patient services and revenue cycle operations.

Benefits

Eligibility requirements may apply. Available benefits may include:

• Medical, Dental, and Vision Insurance
• Critical Illness, Accident, and Hospital Coverage
• 401(k) Retirement Plan (Pre-Tax and Roth Options)
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program (EAP)
• Paid Time Off and Leave Benefits

Why Apply?

• Opportunity to contribute to a patient-focused healthcare organization.
• Gain valuable experience supporting revenue cycle operations.
• Collaborative team environment.
• Consistent weekday schedule with no weekends.

If you have a strong healthcare customer service background and experience with insurance verification and patient financial processes, we encourage you to apply today.

This is a Contract position based out of Denton, TX.

The pay range for this position is $22.00 - $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Denton,TX.

This position is anticipated to close on Jul 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.