Commercial MEP Service Operations Manager JN

Immediate opening for an experienced Commercial Service Operations Manager for a long-tenured and reputable MEP company! Commercial Service Operations Manager Benefits All benefits start on date of hire! Full health insurance and benefits Generous vacation/PTO 401K Bonuses Company-paid advanced training Employee-first culture Commercial Service Operations Manager Requirements Minimum of 7-10 years of experience in the mechanical service operations or related field Industry licenses and certifications, preferably in NH Prior leadership experience in HVAC, plumbing, electrical, or mechanical contracting Strong understanding of service management, dispatching, maintenance agreements, and field operations Ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions Proven ability to manage budgets, financial reports, and departmental profitability Proficiency with service management software and Microsoft Office applications Ability to pass background screening and drug testing, if required Soft Skills Requirements: Excellent leadership and organizational skills Superb verbal and written communication skills Mentor/coach mentality with passion for helping others Strong problem solving and decision-making abilities Possess a strong personal desire for improvement and desire to motivate HVAC technicians to be better tomorrow than they are today Commercial Service Operations Manager Responsibilities Responsible for the overall leadership, management, and profitability of the Service Department Oversees service operations for HVAC, Service Plumbing, Service Electrical, and/or Mechanical systems Ensures exceptional customer service, operational efficiency, employee development, and financial performance Member of the Senior Management Team and works closely with leadership to drive growth, maintain strong client relationships, and ensure the department operates safely and effectively Key Responsibilities include: Operational Leadership Lead and manage all daily operations of the Service Department Work with the Service Manager on day-to-day operations Develop and implement strategies to improve department efficiency, profitability, and customer satisfaction Monitor service metrics, KPIs, and financial performance to ensure department goals are achieved Establish and maintain service standards, procedures, and best practices Develop and execute a multi-year growth strategy, including geographic expansion and service line diversification Drive service quality, safety, and efficiency across service division Communicate daily with the Service Manager reporting on project information, estimated time to complete jobs, labor hours and parts or material used/ordered Financial Management Prepare and manage departmental budgets, forecasts, and financial reports P&L ownership and will be charged with scaling the organization while maintaining its high-performance culture Review and monitor labor productivity, forecasts, budget, gross margins, overtime, and operational costs Identify opportunities for revenue growth, cost reduction, and process improvement Oversee pricing strategies for service work and maintenance agreements Work collaboratively with accounting on invoicing, collections, and profitability analysis Oversee all financial functions, from estimating and budgeting to capital allocation, ensuring sustainable profitability Team Leadership & Development Foster a positive, accountable, and team-oriented culture Conduct performance reviews with assistance from the Service Manager, and implement employee development plans Address employee relations, disciplinary issues, and performance concerns professionally and consistently Promote employee engagement, retention, and career growth opportunities Customer Relations & Business Development Build and maintain strong relationships with customers, vendors, and subcontractors Resolve escalated customer concerns in a professional and timely manner Support sales efforts by identifying opportunities for additional services, upgrades, and maintenance agreements Collaborate with estimating, project management, and sales teams to support company growth initiatives Maintain high levels of customer satisfaction and repeat business Cultivate strategic customer and partner relationships to expand market share Safety & Compliance Ensure compliance with all company policies and procedures, OSHA regulations, and industry standards Promote and enforce a strong safety culture throughout the department Ensure technicians maintain required licenses, certifications, and training Oversee vehicle, tool, and equipment compliance and maintenance Miko Lukas $110,000 - $140,000 #J-18808-Ljbffr