Senior Account Manager

Senior Account Manager

FRAMECAD is seeking an experienced and motivated Senior Account Manager to join our team.

FRAMECAD provides industry-leading construction software and hardware solutions and services to a range of customers across the globe, and we have bold plans for future growth. We believe that our solutions have the potential to revolutionize construction and be better for the planet. Our ambition is to Make Building Better and we are determined to realize it.

Our offer incorporates building systems, design and engineering methodology, design software, cloud business systems, manufacturing equipment, service, maintenance and parts, training support, and custom designed components that enable Modern Methods of Construction to deliver time and cost-efficient construction across a range of applications and sectors.

About the role

The Senior Account Manager will be responsible for driving excellence in account management, acting as a key point of contact, and demonstrating outstanding customer relationship management. In doing so, they will fulfil our brand promise and help turn our customers into our strongest advocates in the market.

This role also requires close collaboration with regional and global teams to ensure seamless service delivery. By leveraging the deep IP and expertise across the FRAMECAD network, the role helps accelerate each customer's journey to success.

Beyond their core responsibilities, the Key Account Manager is a vital member of the FRAMECAD Americas leadership team, contributing to regional planning, management, and decision-making—always ensuring that the voice of the customer is present in every conversation.

This role will require domestic travel

Skills and Experience

• 8+ years of experience in customer success, account management, or commercial roles, ideally in an industrial, technology, or engineered product environment
• Proven track record of managing and growing complex B2B customer relationships.
• Experience in managing customers across multiple geographies within the Americas region.
• Bachelor's degree (or equivalent experience) in Business, Engineering, or a related field.
• Strong commercial acumen with demonstrated ability to drive sales and deliver results.
• Exceptional relationship-building and stakeholder management skills.
• High-level negotiation and communication skills, both written and verbal.
• Strategic thinking with hands-on execution capability.
• Comfortable working with CRM and customer success platforms (e.g., Salesforce, Gainsight

What we offer

As well as the opportunity to work with our amazing team, we offer a very competitive base salary, medical, dental and vision insurance, contribution to a 401k scheme and all of the support you will need to be successful.