B2B Customer Operations Specialist
Jobtailor
- Manage wholesale customer enquiries and the full order lifecycle, including entry, changes, allocations, substitutions and ship-date confirmations
- Resolve order-to-cash issues and document actions in CRM/ERP
- Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
- Follow routing guides and compliance requirements to reduce chargebacks
- Qualify customer needs and recommend replenishment options and products
- Prepare quotes, follow up to close and convert service interactions into reorder revenue
- Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
- Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
- Support weekly stock replenishment for owned retail
Vacancy posted 5 days ago
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