General Manager

Are you interested in joining a leader in California's regulated cannabis retail industry? Do you enjoy working in a fast-paced, high-growth environment where you can make a meaningful impact? We are committed to delivering an exceptional retail experience through outstanding customer service, a thoughtfully curated product assortment, and operational excellence. Our goal is to build lasting customer relationships while fostering a culture of innovation, collaboration, and continuous improvement. With operations throughout California and continued expansion into additional markets, our organization is focused on sustainable growth and delivering high-quality products to consumers. We are dedicated to building a team of talented professionals who are passionate about creating exceptional customer experiences and driving business success. We believe our employees are the foundation of our success and are committed to providing an environment that encourages accountability, professional development, teamwork, and growth. We welcome individuals with diverse retail leadership experience who are excited to contribute to a growing organization and help shape the future of the regulated cannabis industry. Position Overview The General Manager is responsible for the overall performance of the retail location, including customer experience, employee engagement, operational execution, and financial results. The ideal candidate is an experienced retail leader with a passion for developing high-performing teams and driving operational excellence. This role is responsible for building a positive store culture, delivering an exceptional customer experience, and ensuring the location consistently achieves key business objectives. The General Manager is comfortable making decisions in a dynamic environment, solving complex operational challenges, and adapting to changing business needs. They understand the importance of maintaining a well-operated, customer-focused retail location that reflects the organization's standards and supports long-term business success. Key Responsibilities: Foster a positive, collaborative team culture where employees are empowered to work independently while contributing to shared business objectives. Lead, coach, and develop team members, encouraging continuous personal and professional growth. Build and maintain a high-performing team committed to delivering exceptional customer service and operational excellence. Lead by example, demonstrating professionalism, accountability, and integrity in all aspects of the business. Develop and execute strategies to drive sales growth, improve customer satisfaction, and achieve overall business objectives. Oversee daily retail operations, including sales, inventory management, compliance, staffing, and customer service. Promote a customer-focused environment that delivers a consistent, high-quality retail experience. Monitor key performance indicators (KPIs) and implement action plans to meet or exceed business goals. Ensure compliance with all applicable local, state, and company policies, procedures, and regulatory requirements. Develop team members through coaching, training, performance management, and ongoing professional development. Manage store budgets, financial performance, expense controls, and profitability. Maintain a safe and secure environment for employees and customers by enforcing health, safety, and security standards. Resolve employee and operational issues professionally while making sound decisions in a fast-paced environment. Support employee engagement and retention through effective leadership and talent development. Create and manage staffing schedules to support business needs while maximizing operational efficiency. Oversee inventory control processes to maintain accurate inventory levels, minimize loss, and ensure operational integrity. Administer and maintain Human Resources documentation and ensure compliance with all employment policies and procedures. Oversee the overall appearance, organization, and maintenance of the retail location. Participate in leadership meetings and training sessions, effectively communicating key initiatives and operational priorities to the management team. Partner with store leadership to communicate expectations, delegate responsibilities, and ensure efficient day-to-day operations. Perform other duties as assigned. Qualifications: Must be at least 21 years of age. 3-5 years of retail or hospitality management experience. Strong computer skills, including proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and the ability to learn new software systems. Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call responsibilities as business needs require. Physical Requirements: The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Prolonged periods of sitting and working at a computer. Ability to lift up to 20 pounds. Ability to stand for extended periods and frequently bend, kneel, squat, twist, and reach. Work Schedule: On-site up to 50 hours per week, based on business needs. Availability to work multiple closing shifts each week, including at least one weekend closing shift. Attendance at required leadership and store meetings. Flexibility to adjust schedule as operational needs require. Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. Performance-based bonus awarded on a quarterly basis. Excellent affordable insurance benefits (including health, dental, vision, disability, and life). Paid vacation. Paid training. Paid holidays. Company-matched 401k plan. Company-sponsored events and team-building activities. Sample incentives (when available). Annual employee appreciation discounts on STIIIZY merchandise. Employee discounts on top of already highly competitive prices. Equal Employment: We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Confidential