Client Relations Consultant

Client Relations Consultant [JRP-07205]

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients’ needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines’ success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

We are currently seeking to hire a Client Relations Consultant. In this role, you will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. You will analyze and resolve customer concerns using established procedures. The selected candidate will support the sales efforts and overall promotion of Hines Private Wealth.

RESPONSIBILITIES:

• Manage incoming calls and electronic communications from shareholder and financial professionals, leveraging multiple systems to address operational inquiries and resolve issues.
• Manage account related workflows and investigate and resolve shareholder and financial professional inquiries effectively.
• Work closely with sales team (assigned territories) by being the point of contact for all operational inquiries, procedural information, issue resolution and other duties as assigned.
• Define and analyze account problems by identifying issues to provide accurate information and answers. Recognize priority situations and understand when and how to elevate these situations to management. Monitor these items daily to ensure accurate and timely completion. Communicate resolution once issue has been resolved.
• Maintain a strong understanding of our products, policies, and services to provide accurate information and assistance.
• Proficiently understand and interpret a wide range of manuals and legal documentation.
• Gather and report shareholder and financial professional feedback to help identify trends, pain points, and areas for improvement.
• Keep current on procedural changes, information updates and market updates (organize the information to communicate effectively and efficiently).
• Generate outgoing correspondence and communications as needed.
• Perform related duties as assigned.

REQUIREMENTS:

• Bachelor’s Degree
• 1 year of service experience with processes similar to Hine’s operations.
• Excellent verbal and written communication skills.
• Skilled in using Microsoft Word, Excel, and Outlook efficiently.
• Empathy and patience when dealing with customers both internally and externally.
• Ability to manage multiple tasks.
• Ability to perform in a fast-paced, team driven environment.
• Strong organizational skills, accuracy and attention to detail are essential.
• Ability to meet highest attendance and punctuality requirements.
• Ability to obtain Series 7 and 63 licenses after 12 months of employment in good standing.
• Able to travel minimally (if necessary).

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time, please.