IT Infrastructure Manager

IT Infrastructure Manager

Support Center (Blue Ash, OH) - BLUE ASH, OH 45242

IT Infrastructure Manager

Range USA is the nation's largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We're growing nationwide, and we want the right people with us. At Range USA, your work has real impact.

Position title - IT Infrastructure Manager

Reports to - Director of IT

Classification - Full-Time / Exempt / Salaried / On-Site

The IT Infrastructure Manager will lead a team of IT professionals with a wide range of skill sets and will be responsible for ensuring that computing systems and equipment are operating effectively and efficiently. The ideal candidate will have a thorough understanding of computer hardware and software systems, possess a detailed knowledge of industry best practices, and a proven track record of effective technical management.

Core values alignment:

• Curious — ask questions, find and solve problems
• Passionate — care deeply about the brand, team, and customers
• Do it Right — take pride in accuracy and credibility
• Service — put others above ourselves

Key responsibilities

• Lead, mentor, and manage a team of IT professionals spanning network administration, infrastructure and data, software and applications, and technical support; set clear performance expectations, provide ongoing coaching, and conduct formal performance reviews in alignment with HR processes.
• Own and oversee all IT infrastructure operations across 50+ retail locations and the Store Support Center, including LAN/WAN networking, cloud infrastructure, endpoint management, server infrastructure, and telecommunications; ensure systems remain performant, secure, and available.
• Administer and govern Range USA's AWS cloud environment including EC2, RDS, S3, VPC, IAM, Route 53, and CloudWatch; oversee cost optimization, security posture, backup and recovery processes, and cloud architecture decisions.
• Own Microsoft 365 tenant administration and governance including Exchange Online, SharePoint, Teams, OneDrive, and Intune; oversee Entra ID identity and access management, conditional access policies, and directory synchronization across hybrid environments.
• Lead IT security operations in partnership with managed security providers, including endpoint protection (Aurora), DNS and web security (Cisco Umbrella), external vulnerability management (Arctic Wolf), and email security (Proofpoint); drive remediation prioritization, risk acceptance decisions, and security incident response.
• Develop, maintain, and enforce IT policies, standards, and procedures; author and own formal documentation including security policies, data governance frameworks, runbooks, and root cause analysis reports; ensure alignment with PCI DSS, ATF compliance requirements, and internal control standards.
• Lead infrastructure modernization and migration initiatives. Own project planning, stakeholder communication, risk management, and post-implementation review.
• Oversee IT support for POS systems across all retail locations, including SNIPER platform administration and peripheral device management.
• Manage new store IT buildouts end-to-end, including network provisioning, device imaging and enrollment, POS configuration, account setup, and coordination with store operations, construction, and third-party vendors to ensure on-time, fully operational store launches.
• Own IT vendor relationships and contracts, including negotiation, performance management, and renewal decisions for networking, cloud, security, software, and hardware providers; conduct ongoing cost-benefit analysis to ensure the organization receives best-in-class value.
• Manage the IT department budget, including forecasting, procurement approvals, cost optimization initiatives, and capital expenditure planning in coordination with the IT Director and Finance.
• Deliver change management, incident management, and problem management processes across the IT organization; ensure all changes are documented, reviewed, and communicated; lead post-incident reviews and drive root cause resolution.
• Collaborate with the IT Director, department heads, and executive leadership to align IT strategy with business objectives; translate technical concepts into clear, actionable insights for non-technical stakeholders; represent IT in cross-functional initiatives and leadership forums.
• Maintain comprehensive IT documentation including network topology diagrams, system architecture records, IP schemes, data flow diagrams, and asset inventories; enforce documentation standards across the team. Deliver change, incident, and knowledge management to drive operational excellence.

Desired skills & experience

• Minimum 3 years IT professional experience.
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems.
• Hands-on experience with computer networks, network administration and network installation.
• Ability to manage technical personnel.
• Expertise in implementing, configuring, and testing IT solutions.
• Strong creative and analytical thinking.
• Experience in project management, application integration, and cloud computing.
• Proficient in Infrastructure and Operating Systems.

Employee benefits

• Medical, Dental, and Vision health insurance
• Unlimited Shooting – Free Classes
• Industry-leading online and in-store discounts
• Manufacturer rewards and points program
• No firearm experience needed — we offer paid training

Work Environment:

This job operates in a professional office environment. This is an on-site job located at our Store Support Center in Cincinnati, OH.

Physical Demands:

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Additionally, specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The employee may occasionally lift or move up to 25 pounds.