Southern Regional Manager - Vice President

Southern Regional Manager

We are seeking a dedicated and career-driven Southern Regional Manager to join a highly respected, family owned national disaster response company and lead operations across our offices in Jacksonville, Orlando, Paris, TN, and Memphis, TN. This position offers a unique opportunity for a stable candidate with strong leadership skills to make a significant impact in the disaster restoration services industry. This highly compensated position offers a starting salary of $120,000 to $150,000 based on experience, with uncapped commission potential, where on-target earnings (OTE) are projected between $200,000 and $250,000.

Leadership & Team Development: Serve as the primary leadership support resource for Southern office managers and teams. Coach, mentor, and develop staff to strengthen culture, accountability, communication, and customer service. Ensure teams understand and adhere to SOPs, performance expectations, and company values. Support onboarding and training efforts while reinforcing a culture of teamwork, transparency, and respect.

Client Engagement & Relationship Management: Regularly meet with key clients, adjusters, facility leaders, and strategic partners to build trust and ensure satisfaction. Proactively monitor active projects to identify potential issues and escalate promptly when required. Respond to customer and partner concerns in a timely, professional manner; non-responsiveness is not acceptable. Represent the company at regional client visits, industry events, and business development meetings.

Business Growth & Market Expansion: Identify and pursue opportunities to grow revenue across commercial, residential, TPA, and targeted vertical markets. Analyze local markets to recommend new services, partnerships, and strategic initiatives. Track lead sources and support marketing initiatives to increase brand visibility within each office's territory. Partner with leadership to develop and execute territory growth plans.

Financial Oversight & Profitability: Monitor job profitability across all Southern offices to ensure efficient and profitable operations. Review estimates, scopes, and job costing for accuracy and margin protection. Identify and address revenue leakage, documentation gaps, and operational inefficiencies. Provide regular financial updates to senior leadership and collaborate on action plans for improvement.

Operational Support (in Partnership with Operations Manager): Support the Operations Manager in maintaining strong field execution and service levels across Southern offices. Serve as a secondary escalation point for complex projects, staffing challenges, and workflow bottlenecks. Ensure project managers and mitigation teams adhere to SOPs, timelines, customer-care standards, and documentation requirements. Assist with resource planning and inter-office coordination during CAT events and high-volume periods.

Communication & Reporting: Provide consistent written and verbal updates to leadership on office performance trends, risks, successes, and needs. Conduct regular site visits and scheduled check-ins with each Southern office. Maintain alignment and transparency with the COO and Operations Manager regarding regional performance and priorities.

Qualifications & Experience: 5+ years of leadership experience in restoration, construction, operations, or a related field. Demonstrated strength in client-facing interactions and relationship management. Proven ability to manage multiple offices, teams, or regions. Solid understanding of job costing, profitability tracking, and key financial performance metrics. Excellent communication, coaching, and problem-solving skills. Ability to travel regularly between Southern offices and job sites. Ability to travel for CAT events. Ability to travel to marketing and business development events.