Customer Service Specialist

The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. Requisition Number: 76891 The company built on breakthroughs. Join us. Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible. How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward. At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more. Come break through with us. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use. Role Summary The Sr. Customer Supply Chain Analyst is responsible for driving supply chain value for strategic customers through proactive planning and execution, delivering a high level of customer service and customer experience through strong internal and external collaboration. This role works closely with product line management, commercial teams, customer program teams, manufacturing, logistics, and supply chain organizations to consistently exceed customer delivery expectations, support revenue and profitability growth, and improve inventory and cash flow performance. The Sr. Customer Supply Chain Analyst serves as a key point of coordination across the organization, providing visibility to customer demand, fulfillment performance, priorities, constraints, and key business metrics. Key Responsibilities Facilitate timely and effective supply chain communication and information flow across internal functions and external business partners supporting assigned customer(s) Lead/collaborate across functions on customer order management execution (keen attention to detail and strong sense of urgency) Proactively monitor/analyze customer fulfillment performance: customer backlog, undated orders, production order status/tracking, inventory, and any other actions needed to exceed customer delivery expectations Quickly identify any roadblocks and drive resolution for any constraints related to hitting committed ship dates Collaborate within customer program team (PLM, commercial, sales) to identify, manage, and execute customer priorities Ensure customer forecast is accurate within our ERP system Participate in forecast consensus meetings representing customer demand Work with customer to understand demand model, architecture changes, NPI’s, build schedules, and drive synchronization of orders within the plants Collaborate with plant & regional supply chain planners to ensure sufficient supply plans to meet customer demand at work center level Support product changes, new product introductions (NPI) and customer transition plans for associated customer Support all inventory-related initiatives for associated customer including global stocking programs and PIRA’s Maintain customer delivery metric tracking and communication for associated scorecards and reporting (internal and external) Support cost saving initiatives, lean initiatives, and process improvement or customer program projects. Support regional and global SIOP meetings Collaborate with regional/global planning to ensure customer demand is serviced optimally supporting business objectives/strategy Education and Experience: Required Bachelor's Degree (Supply Chain, Business, or technical field) with 5+ years of Supply Chain, Logistics, Planning, or Customer Operations (or equivalent) experience Strong SAP experience(Production, Planning and Scheduling) Experience managing customer orders, backlog, inventory, forecasts, or fulfillment performance, while working cross-functionally to resolve supply/delivery constraints Demonstrated ability to gather, analyze, and interpret customer requirements and business objectives Strong verbal, written, and presentation communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization Education and Experience: Desired APICs or Institute for Supply Management (ISM) certifications CPIM, CSCP, CPSM, C.P.M., A.P.P., etc. Experience supporting SIOP or customer demand management processes Demonstrated ability to use lean techniques This position does not support immigration sponsorship. The range for this position is $82,207.00 - $113,035.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. A job that shapes a life. Corning offers you the total package. Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service. Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family. Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status. Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at View email address on click.appcast.io . #J-18808-Ljbffr