Business Analyst SSO

Job Description

Job Title: Business Analyst SSO

Job location: Deerfield Beach, FL

Job Type: Long Term Contract

The ideal candidate will have a strong technical troubleshooting background with hands-on experience in Microsoft Azure / Entra ID (formerly Azure Active Directory) . This is not a traditional IT Help Desk role . The successful candidate will work on corporate technology issues, investigate application and authentication problems, coordinate with technical teams, and escalate complex security, SSO, and integration-related issues when required.

Candidates with approximately 3–5 years of relevant experience are preferred.

Key Responsibilities

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• Troubleshoot and resolve technical issues related to SSO, authentication, and application access .
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• Support and troubleshoot Microsoft Entra ID / Azure Active Directory environments.
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• Investigate authentication and access issues involving enterprise applications.
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• Analyze SSO-related tickets and determine the appropriate troubleshooting and escalation path.
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• Work with security, infrastructure, application, and development teams to resolve technical issues.
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• Troubleshoot API and application integration issues.
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• Review and understand data mapping, data flows, and application interfaces .
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• Assist with identifying data or integration discrepancies and coordinate resolution.
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• Perform technical analysis and document troubleshooting steps, findings, and resolutions.
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• Gather and document business/technical requirements when needed.
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• Create and maintain technical documentation, support procedures, and knowledge articles.
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• Monitor and manage technical support tickets through resolution or appropriate escalation.
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• Communicate technical issues and resolutions effectively with both technical and business stakeholders.
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Required Skills & Experience

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• 3+ years of experience in Technical Support, Technical Analysis, Application Support, Business Analysis, or a similar corporate technology role.
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• Strong hands-on experience with Microsoft Azure and/or Entra ID (Azure AD) .
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• Experience troubleshooting SSO / Single Sign-On and authentication issues .
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• Understanding of APIs and application integrations .
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• Experience with data mapping, data flows, or data integration .
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• Strong technical troubleshooting and problem-solving skills.
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• Experience documenting technical issues, solutions, requirements, or processes.
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• Ability to analyze an issue, identify the root cause, and determine when escalation is required.
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• Strong written and verbal communication skills.
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• Ability to work effectively with application, security, infrastructure, and business teams.
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