Front Office Manager
HEI Hotels
- # Front Office ManagerApplyremote type: On-Sitelocations: Sheraton Orlando Lake Buena Vista Resort - Orlando, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR117487**About Us**The Sheraton Orlando Lake Buena Vista Resort is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Sheraton is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.### **Essential Duties and Responsibilities*** Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.* Implement company and franchise programs.* Prepare forecasts and reports and assist in the development of the room’s budget.* Monitor and maintain the front office systems and equipment to ensure their optimum performance.* Track guest satisfaction surveys and maximize usage of the guest response tracking system.* Develop and implement controls for expense management. Utilize labor management tools to schedule and control labor costs.* Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.* Communicate both verbally and in writing to provide clear direction to staff.* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.* Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.* Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.* Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.* Regular attendance in conformance with the standards is essential to the successful performance of this position.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Minimum of 2 years Front Desk experience, preferably in leadership role.* Proficient with PMS system.* Advanced knowledge of brand’s reward program.* Able to handle cash and credit transactions.* Computer literacy and financial management a must.* Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.* General knowledge of local area attractions and transportation.* Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.* Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.* Able to establish and maintain effective working relationships with associates and customers.* Able to make sound business decisions and take action quickly based on previous experience and good judgment.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
- J-18808-Ljbffr HEI Hotels
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Orlando, FL vacancy
- ...optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest... ...the development of the room’s budget.Monitor and maintain the front office systems and equipment to ensure their optimum performance.Track...SuggestedTemporary workLocal area
Sheraton Lake Buena Vista
Orlando, FL3 days ago - ...memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—... ...resorts of the 1950s and 60s. Position We are seeking a Front Office Manager to direct and supervise the operational activities of the...SuggestedWork at officeShift work
Loews Hotels
Orlando, FL2 days ago - We are currently seeking a new team member as a Front Office Manager at Orlando Airport Marriott Lakeside. Our property, located by one of the busiest airports in the country, offers 485 guest rooms, approximately 30,000 square feet of meeting space, and resort-like amenities...SuggestedFull timeLocal areaFlexible hoursShift workNight shiftWeekend work
- ...Schulte Hospitality Group is looking for an Assistant Front Office Manager in Orlando, Florida. In this role, you will oversee front desk operations, manage guest relations, and ensure a positive atmosphere. The ideal candidate has at least three years of experience in...Suggested
Schulte Hospitality Group
Orlando, FL5 days ago $16 per hour
...and be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/or...SuggestedWork at officeThe Joint Chiropractic
Orlando, FL2 days ago$56k - $70k
...Job Title Assistant Front Office Manager Job Description Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position...Work experience placementLocal areaShift workAfternoon shiftMarriott International Inc
Orlando, FL3 days ago- ...Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Assistant Front Office Manager Front Office Manager Assistant General Manager Interview, select, train, schedule, coach,...Immediate startAll shiftsWeekend work
The Rittenhouse Hotel
Orlando, FL2 days ago - ...The Fresh Market is seeking a Guest Service Specialist to lead front-end operations and guest interactions in Orlando. You will support cashiers, uphold cash office controls, and maintain store presentation to ensure an exceptional guest experience. We value teamwork,...Work at officeFlexible hours
The Fresh Market
Orlando, FL2 days ago - Join to apply for the Assistant Front Office Manager role at Hyatt . At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt...Full timeFlexible hours
- Location: Orlando, FL Job Id: 2058 # of Openings: 1 Job Description We are currently seeking a new team member as an Assistant Front Office Manager at Orlando Airport Marriott Lakeside. Our property, located by one of the busiest airports in the country, offers 485 guest...Work at officeFlexible hours
- ...Job Title: Full-Time Dining Room Manager Location Job Type Full-Time Pine and Oak Tavern, Orlando Florida Schedule Variable schedule including... ...experience. This role also supports banquet functions, manages front-of-house staffing, and oversees inventory, payroll, and vendor...Full timeTemporary workNight shift
Pine & Oak Tavern
Orlando, FL3 days ago $16.5 per hour
...Front Desk Supervisor Pet Paradise is looking for "pet people" with leadership and strong customer service experience to fill our... ...'ll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide...Full timePart timeNight shift- ...package offerings. Travel Agent Bookings: Serve as the primary point of contact for travel agent reservations—enter, confirm, and manage bookings, verify agency and IATA details, and ensure the correct rate and commission structures are applied. Commission Payouts: Oversee...Temporary workNight shiftWeekday work
Evermore
Orlando, FL1 day ago - ...Evermore Orlando Resort is seeking a Reservations Supervisor to lead our reservations department in Orlando. You will guide agents, manage travel agent bookings, supervision of commissions, and oversee wholesale and 3rd party channel bookings. Join a dynamic team at...
Evermore
Orlando, FL1 day ago - ...sounds like you, then consider joining U-Haul as a Reservation Manager Agent U-Haul offers a wide range of personal and professional growth... ...: + High school diploma or equivalent + Working knowledge of office equipment such as multiline phones, phone etiquette, Word and...Work at officeLocal area
U-Haul
Orlando, FL1 day ago - ...Mentorship, cross-training, development plans, management training, and more-over 200 internal... ...management team with supervising the front desk / guest service positions of the hotel... ...to handle money, make change and utilize office machines in normal day-to-day activities....Live inWork at officeImmediate startFlexible hoursNight shift
Drury Hotels
Orlando, FL1 day ago - ...immediate opening for an energetic, organized, and business-minded Front Desk Coordinator. As the first point of contact for our... ...additional services based on guest wants and needs. Facility & Team Management: Maintain proper door control in all rooms, manage staffing...Immediate startFlexible hoursShift work
- Healthcare Front Desk Coordinator Full Time | Monday-Friday, 7:30am - 4:30pm | 1 Saturday per month, 7:30am - 12pm | Infusion Center... ...expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone...Full timeTemporary workLocal areaMonday to FridayFlexible hours
- ...memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-... ...For We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our...Work at officeLocal areaShift work
Socket
Orlando, FL23 hours ago - ...Reservation Manager U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results... ...: High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and...Work at officeLocal area
$58.87k - $73k
...Schedule Full Time Located Remotely? N Position Type Management Pay Range: $58,874 - $73,000 Annually Bonus Eligible:... ...execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff....Hourly payFull timeWork experience placementLocal areaRemote workMarriott
Orlando, FL2 days ago- ...The Hispanic Alliance for Career Enhancement is seeking an Assistant Front Office Manager in Orlando, Florida to manage front office operations. The role includes overseeing staff, handling guest services, and ensuring cash control for agents. The ideal candidate will...Night shift
Hispanic Alliance for Career Enhancement
Orlando, FL1 day ago - ...The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information...Shift work
Peachtree Group
Orlando, FL2 days ago - ...Overview Acuna Dentistry is now hiring a Full Time Dental Front Desk Coordinator in Winter Park, Florida! As a Full Time... ...Qualifications High school diploma required Dental front office and treatment coordinating experience required Computer proficiency...Full timeTemporary workLocal areaImmediate start
Star Dental Partners
Winter Park, FL4 days ago - ...We are pleased to announce a wonderful opportunity for a Front Office Supervisor. What will you be doing most days? • Assist guests... ...the property and surrounding area. This property is managed by OTO Development. About OTO Development OTO Development...Hourly pay
HYATT Hotels
Orlando, FL5 days ago - ...Front Desk Supervisor Nestled in the heart of Downtown Orlando's Arts District, Grand Bohemian Orlando, Autograph Collection is... ...Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment...Flexible hoursNight shift
Davidson Hospitality Group
Orlando, FL4 days ago - ...to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by... ...may include training, scheduling, payroll and interviewing Front Office Supervisors lead the agents who are responsible for the guest...Hourly payFull timeCasual work
Hyatt
Orlando, FL4 days ago - GameStop in Orlando, Florida is seeking a Retail Store Manager to enhance guest service experiences while overseeing daily operations. As part of the team, you will ensure associates are well-trained, maintain store cleanliness, and manage inventory effectively. Candidates...
- GameStop in Winter Park, Florida, is looking for a retail management professional to deliver exceptional guest service and support sales initiatives. This role requires at least 6 months of retail management experience and a strong understanding of video games is preferred...
- ...Full Time Dental Front Desk Coordinator Acuna Dentistry is now hiring a Full Time Dental... ...Answers incoming calls and managing voicemails Scheduling and Confirm appointments... ...required Previous 2+ years dental front office experience required Experience with insurance...Full timeTemporary workSecond jobWork at officeLocal areaImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
Related searches
- front office supervisor Orlando, FL
- front desk supervisor Orlando, FL
- hotel front desk manager Orlando, FL
- front office manager Orlando, FL
- front desk coordinator Orlando, FL
- front desk manager Orlando, FL
- front office Orlando, FL
- dental front office Orlando, FL
- front office/receptionist Orlando, FL
- dental front office receptionist Orlando, FL