Collections Specialist I

Collections SpecialistFounded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world's most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, Allen Edmonds, and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit, and a mission to inspire people to feel great...feet first.Join Our Finance Team as a Collections Specialist in St. Louis, MO!We're looking for a motivated and detail-oriented professional to join our Accounts Receivable team as a Collections Specialist. In this role, you'll help support healthy cash flow and strong customer relationships by managing outstanding receivables, resolving payment issues, and partnering with customers and internal teams to drive timely payment resolution. The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced environment where attention to detail and customer service matter.What You Will Be DoingDrive Timely Collections & Cash Flow: Conduct daily outreach to assigned customer accounts through phone and email communications to follow up on outstanding balances and secure timely payment.Support Account Resolution & Customer Service: Assist customers with invoice copies, account statements, remittance reconciliation, and payment inquiries. Escalate disputed invoices, unresolved issues, and delayed payments appropriately to ensure prompt resolution and minimize aging balances.Maintain Accurate Documentation & Reporting: Record collection activities, customer interactions, payment commitments, and resolution progress within designated financial and collections systems.Collaborate Across Teams: Partner with Accounting, Customer Service, Sales, Credit, and Disputes teams to identify and resolve payment obstacles, correct invoice issues, and improve collections effectiveness.Contribute to Continuous Improvement: Develop knowledge of collections processes, dispute workflows, credit holds, and key performance metrics.Perks You Will Enjoy!Our Shoe Discounts: No matter your style, we've got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brandsBenefits that Start Day One: To learn more details about our total rewards including 401(k), health benefits and PTO, visit yourcaleres.comGet Paid When You Want: Access your money as you earn it and request your earnings before paydayMental Wellness: Free, 24/7 confidential support and resources through our Employee Assistance Program for eligible associatesRelaxed Dress Code: Your authentic self is always in style at CaleresSite Perks: Full access to our brand new downtown Clayton, MO office, including, onsite gym, Starbucks, Grab and Go Market, beautiful indoor/outdoor meeting spaces and free parking located in the convenient area of downtown Clayton, MO.Qualifications That Make You the Perfect Fit!Associate's degree in Business, Accounting, Finance, or related field preferred; equivalent work experience considered0-2 years of collections, accounts receivable, customer service, administrative, or related business experienceExperience in retail, wholesale, distribution, or large corporate environments is a plusStrong verbal and written communication skills with a customer-focused approachStrong organizational skills and attention to detailAbility to prioritize tasks and manage time effectively in a deadline-driven environmentWillingness to learn systems, processes, and financial workflowsBasic understanding of accounts receivable, collections, or accounting principles preferredProficiency in Microsoft Office, including Excel, Outlook, and WordExperience with SAP or similar ERP systems is a plusCaleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit yourcaleres.com to review all associated benefits.Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres contacts will use @caleres.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here: Caleres