Program Coordinator

Program Overview The Site Based Mentoring Program provides high-quality youth mentoring services to BBBS participants, including youth, volunteer mentors, and Caregivers, across school-based and corporate partner sites across the Twin Cities. The program is designed to foster safe, consistent, and positive mentoring relationships between youth (grades 2-8) and adult mentors. Site-Based Mentoring includes two primary program models: In-School Mentoring Mentors meet one-on-one with their mentee during the school day, typically over lunch, at assigned school sites. These sessions are lightly facilitated and largely unstructured. Site Based Program Coordinators support match quality by providing activity ideas, ensuring consistent attendance, and monitoring relationship health through ongoing check-ins with participants and school staff. Beyond School Walls (BSW) Mentors meet with mentees at corporate partner sites where youth are transported for structured group-based mentoring sessions. This model includes facilitated programming and requires staff to coordinate session flow, activities, and engagement across sites. Youth are transported via arranged buses between school and corporate partner sites, and coordinators may accompany and support participants during transportation as part of facilitated programming. Across both program models, the Site-Based Mentoring team delivers high-quality customer service, ongoing match support, and programming with a strong emphasis on child safety and positive youth development. Position Overview The Site Based Program Coordinator serves as the primary point of contact for participants and site partners at assigned school and corporate sites. Coordinators support recruitment, enrollment, participant assessment, match support, program delivery, and documentation in alignment with BBBSTC quality and child safety standards. Coordinators are cross-trained across all core functions of the role, including participant support, youth enrollment, child safety, program delivery, and site-based relationship management. While assigned to specific caseloads and sites, they serve as the day-to-day BBBSTC representative at those locations, supporting consistent communication and strong program implementation. In addition to direct service responsibilities, coordinators hold ownership of designated program functions that support team-wide operations and ensure consistent delivery across sites and program models. Job Details Start Date August 4th (Some flexibility exists) Location Hybrid with in-person requirements in our Minneapolis, MN office and program sites across the great Metro and surrounding areas Hiring Salary Range $47,000-$51,000 Starting salary will depend on your skills and demonstrated readiness for the role Hours/Day Monday-Friday, 40+ hours a week, no more than 80 hours bi-weekly – including evenings, and weekends when necessary. Job Type Full-time, Non-Exempt Supervisor Manager of Site Based Mentoring Essential Job Functions Participant Support and Match Engagement Provide high-quality match support to youth, volunteers, and families Engage participants through regular communication, coaching, resource connections, and program interactions across both program models Identify and recommend appropriate mentor–youth matches based on participant assessments Coordinate and facilitate individual match introductions between mentors and mentees Monitor match relationships with a focus on child safety, engagement, and relationship quality Apply interventions to address and resolve barriers or concerns Maintain accurate, timely documentation in agency systems Connect participants to internal and community-based supports, as appropriate Support participant surveys and match outcome tracking Youth Recruitment & Enrollment Interview and assess youth for program eligibility Complete participant assessments with observations, recommendations, and support needs Lead youth recruitment at assigned program sites Collaborate with Community Engagement & Recruitment staff on volunteer recruitment efforts Ensure consistent application of child safety and mandated reporting practices Site-Based Relationships & Operations Serve as BBBSTC’s primary representative at assigned school and corporate sites Maintain strong working relationships with site staff to support effective program delivery Coordinate day-to-day communication and logistics with participants and site partners Support consistent program implementation and participant experience across sites Implement grant requirements when applicable Maintain organization of program materials and supplies Support additional operational projects as assigned Program Delivery and Facilitation Support In-School Mentoring by providing resources, activity ideas, and match support in a lightly facilitated environment Facilitate and coordinate Beyond School Walls (BSW) sessions, including activities and participant engagement Support development and refinement of program curriculum and engagement materials Coordinate and support programming such as Big Meetups and other participant engagement events Support match transitions between BBBSTC programs, including coordination, communication, and continuity of participant support Partner with Free Arts and other BBBSTC programs during summer months to enhance seasonal programming and support enrichment activities during lower-volume program periods Documentation & Quality Assurance Maintain accurate case notes and participant records Support survey administration and data collection Ensure documentation quality and compliance with agency standards Contribute to reporting and program improvement efforts Contribute to the mission and success of the agency Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance Stay informed about community needs, resources, and networks through collaboration with Community Based Match Engagement Coordinators and Manager of Participant Resources Collaborate with others to achieve goals outlined in the annual business plan Honor and respect the diversity of lived experiences, fostering an inclusive and equitable environment within the organization Represent BBBS well in the broader community Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach Requirements While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent. Education and Experience Baccalaureate degree in social services, youth work, education or related field or meet one of the following qualifications: Within 6 months of completing bachelor’s degree AA degree and 2 years relevant work experience High school diploma/GED equivalent and 4 years of relevant work experience Previous experience working with youth and families At least 1 year of experience facilitating youth programming Previous experience working in a school setting, highly preferred Experience developing program curriculum preferredPrevious experience working in highly mobile roles preferred Prior experience with project management preferred Knowledge, Skills, and Abilities Knowledge of youth development, past experience supporting youth development and other related programming and supports strongly preferred Access to reliable transportation and ability to provide proof of valid car insurance required Experience with sensitive information and ability to maintain confidentiality Skill in communicating effectively with adults and children Flexible and a self-starter; able to manage multiple concurrent projects while also being highly detail-oriented with an attention to quality Demonstrated ability to lead accessible and effective communication to diverse audiences with a deep commitment to Justice, Equity, Diversity and Inclusion Cultural competency and experience working with diverse youth and families Ability to build and maintain partnerships Strong writing skills and the ability to communicate professionally with external constituents Ability to work proactively to solve problems and resolve conflicts with volunteers, youth and parents Ability to work with a team and independently to meet job expectations Ability to maintain a flexible schedule, including evening and weekend hours, to accommodate the schedule of program participants Physical Requirements This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines and filing cabinets. This role must be able to remain in a stationary position 50% of the time. About BBBSTC Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors. We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be. Mission: Create and support mentoring relationships that ignite the power and promise of youth Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement Justice, equity, diversity, and inclusion are integral to our mission and values at BBBS. We actively incorporate these practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents. Benefits We care deeply about our employees and know holistic support is essential for our staff to carry out the BBBS mission. Our generous employment package includes medical, dental, vision and pet insurance, employer-paid short & long-term disability insurance, and life insurance, Health Savings Account (HSA) or Flexible Spending Account (FSA), paid time off accrual & 13 Paid Holidays, and 403(b) retirement plans with employer match. We recognize the need for flexible scheduling and remote work. Employees are able to work with their supervisors to identify a schedule that works best for both them and the agency. Workplace Culture BBBSTC is a mission-centered, inclusive workplace that strives to create a space where our 60+ employee's unique talents, learning styles and lived experiences are valued. We pride ourselves on our flexible scheduling and hybrid workspace. Creating an engaging work environment is an essential part of our culture. We uphold this commitment through staff surveys, stay interviews, professional development, and quarterly staff culture trainings. In addition, we hold monthly all staff meetings and gatherings, and provide the opportunity to join affinity groups (BIPOC, LGBTQIA+, Mental Health, and White Bodied Accountability), and agency committees (Values in Action, Engagement & Connection, and Building & Safety). The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework... Employees may be required to perform other functions not specifically addressed in this job description. #J-18808-Ljbffr