Experienced Parts Counter Associate

Parts Counter Associate

The Parts Counter Associate sells parts to customers, over the counter, through the shop, on the phone, or online.

Responsibilities:

• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock.
• If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
• Answer phone calls, providing price quotes and other information.
• Set up orders for daily shipment, delivery, or pickup.
• Assist Service Technicians in selecting parts needed for repairs in process.
• Notify service desk and the customer that ordered parts have been received.
• Ensure that before parts can be charged out, the technician presents a repair order.
• Display seasonal parts and accessories in an attractive manner.
• Keep all bins, aisles and storage areas clean, near and clearly labeled.
• Be friendly, professional and efficient when working with customers and coworkers.
• Provide the same high level of service to the other dealership departments, as is given to outside customers.
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
• Keep front and rear counters clean and uncluttered.
• Advise Parts Manager when areas of the department are not in satisfactory condition.
• Keep current on new products and product updates.
• Participate in available training programs.

Qualifications:

• Organized, positive person
• High School degree or equivalent
• Ability to read and understand technical information
• Strong communication skills to explain part information to customers and associates
• Experience with parts inventorying procedures
• Ability to lift or move heavier items
• Able to work rotating Saturdays

Highly Preferred:

• Volkswagen Brand Experience
• eBay and other eCommerce sales experience
• Bilingual

Compensation:

• Base hourly rate with Commission
• Company benefits

Required Education:

• High school or equivalent

Required Experience:

• Dealership or Aftermarket Parts and/or Service Experience: 2 years
• Direct contact customer service: 2 years
• Parts Inventory: 2 years

Required License or Certification:

• Driver's License with no/minimal infractions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

McKenna Motor Company, Inc.