Veterinary Receptionist

Customer Service Representative A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders (OLP), forms, new client applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Ensuring customer satisfaction and providing professional customer support. Verifying client/patient information. Deescalating situations with clients before presenting to management. Basic quote/estimate knowledge. Daily cleaning tasks, cleaning the reception/waiting area. Scanning documents and emailing to neighboring practices and owners. Scheduling appointments; being conscious of the doctor's schedule and accommodating both client and doctor needs. Traffic flow management. Client education; supplying clients with information about our standard recommendations on animal husbandry, wellness care and disease/parasite prevention. The base salary range for this full-time position is $20.00 - $25.00. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Benefits NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Equal Opportunity Employer NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #J-18808-Ljbffr