Patient Access Coordinator - Front Office Team

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of

the team cares deeply, often for a very personal reason, and that means a lot to our patients

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

Job Description:

Patient Access Coordinator - Front Office Team

Pacific Cancer Care (Los Gatos, CA)

JOB DETAILS:

LOCATION: Pacific Cancer Care - 15400 National Avenue, Suite 201, Los Gatos, CA 95032

SCHEDULE: Full-Time | Monday-Friday | 8-Hour Shifts |

SALARY RANGE: $21-$30/hour, commensurate with experience

BENEFITS: Benefit-eligible position, including:

• Medical, dental, and vision insurance

• Paid time off (PTO)

• Retirement plan (401k)

OPPORTUNITY OVERVIEW:

Pacific Cancer Care is seeking a compassionate, highly organized, detail-oriented, and patient-focused Patient Access Coordinator to join the medical oncology team in our new Los Gatos location. This role serves as the first point of contact for patients and visitors, handling check-in, payment collection, appointment scheduling, and overall front desk operations. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to adapt quickly to new environments and workflows.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Greet patients and visitors with professionalism, courtesy, and a patient-centered approach, ensuring a positive experience.
• Check patients in for appointments, verify insurance information, and collect payments accurately and efficiently.
• Obtain medical records and request authorizations as needed to support patient care and billing processes.
• Schedule patient appointments, coordinate follow-up visits, and conduct patient reminder calls as needed.
• Maintain accurate and up-to-date patient records within the electronic medical record (EMR) system.
• Answer incoming calls, respond to inquiries clearly and professionally, and route messages appropriately.
• Coordinate with clinical staff to optimize schedules, patient flow, and clinic operations.
• Demonstrate strong time-management, organizational, and multitasking skills in a fast-paced healthcare environment.
• Utilize Microsoft Office tools and clinic systems effectively; learn new healthcare software as required.
• Apply strong problem-solving skills to troubleshoot scheduling or front desk issues, escalating concerns appropriately.
• Ensure compliance with HIPAA and patient confidentiality standards at all times.
• Perform additional administrative duties as assigned, including scanning, filing, and supporting other departments.

QUALIFICATIONS & REQUIREMENTS:
• High school diploma or GED - Required; Associate's degree or MA certification - Preferred
• Minimum of 1 year of experience in a healthcare front desk, medical scheduling, or administrative role - Required

DESIRABLE SKILLS & EXPERIENCE

• Strong customer service skills with a warm, professional demeanor.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks, adapt to changing needs, and maintain accuracy under pressure.
• Proficiency in Microsoft Office and comfort learning new healthcare applications.
• Knowledge of medical terminology.
• Experience with insurance verification, authorizations, patient billing, and medical record collection.
• Familiarity with medical oncology workflows.
• Familiarity with OncoEMR or similar EMR systems.
• Ability to work both independently and collaboratively as part of a multidisciplinary team.

ABOUT PACIFIC CANCER CARE:

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC-each member of the team cares deeply, often for a very personal reason-and that means a lot to our patients. Our mission is to provide the highest quality of oncology and hematology services to our patients.

Why Join Us? Our team values the work components of every member to create a culture of people helping people and making a difference in our lives and those we serve.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs of the practice evolve.