Patient Care Coordinator

About Swan Medical At Swan Medical, we are shaping the future of proactive, preventative healthcare inIntimate Wellness, Aesthetic Wellness, and Longevity. Founded in 2016 by Dr. Peter A. Castillo, MD, FACOG, FPMRS, our practice was created to fill a critical gap in care—particularly in Intimate Wellness, where too many patients have historically felt dismissed, overlooked, or without solutions. Today, we are proud to be the only practice in the Bay Area specializing in this unique combination of services, offering patients a space where they feel truly seen, heard, and supported. Our mission is to provide a safe, elevated, and empowering experience—where patients can address sensitive and often-overlooked concerns with confidence and trust. Everything we do is grounded in our core values: ✔Respect ✔Dignity ✔Compassion When you join Swan Medical, you become part of a forward-thinking team that is not only redefining wellness—but genuinely changing lives. About the Role We are seeking aPatient Experience & Sales Coordinatorwho thrives in aclient-facing, fast-paced environmentand is passionate aboutcustomer service, relationship-building, and consultative sales. You will play a key role in shaping each patient’s journey—from their first interaction with our practice to ongoing care—ensuring they feel comfortable, confident, and supported every step of the way. This role is ideal for someone who enjoys connecting with people, delivering a high-touch experience, and helping clients move forward with services that enhance their confidence and quality of life. What You’ll DoPatient Experience & Front Office Create a warm, welcoming, and polished environment for every patient Serve as the first and last impression of the practice Manage a high-volume phone line and respond to inquiries with professionalism and care Schedule appointments strategically to support both patient needs and provider efficiency Guide patients through check-in and check-out with ease and attention to detail Sales & Relationship Building Educate patients on services, treatment plans, and products in aconsultative, non-pushy way Confidently discuss pricing, packages, and wellness programs Build trust and long-term relationships with patients Follow up to support retention, satisfaction, and continued care Contribute to meeting and exceeding sales goals Administrative Support Maintain accurate patient records and documentation Support billing, payments, and basic insurance coordination (training provided) Assist with inventory and product merchandising Help maintain a clean, organized, and elevated front office environment What We’re Looking For ✔ Experience incustomer service, sales, or client-facing roles ✔ Strong communication and relationship-building skills ✔ Comfortable discussing pricing and recommending services ✔ Highly organized with strong attention to detail ✔ Professional, polished, and empathetic demeanor ✔ Ability to multitask and stay composed in a fast-paced environment Bonus (not required): Experience in aesthetics, wellness, hospitality, or luxury retail Experience with scheduling or CRM systems Growth & Development We are committed to investing in our team. This role offers the opportunity to develop your skills in patient experience, sales, and operations within a fast-growing, innovative practice. Why You’ll Love Working Here ✔ Competitive pay + growth opportunities ✔ Health, dental, vision, and 401(k) ✔ Paid time off ✔ Complimentary and discounted services ✔ A collaborative, supportive team culture ✔ The opportunity to make a meaningful impact in patients’ confidence and well-being Important Note for Applicants This role is focused onpatient experience, customer service, and sales. Candidates seeking clinical or Medical Assistant positions may not find this role to be the right fit. Pay:$25.00 - $28.00 per hour Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule: Monday to Friday Ability to Commute: Los Gatos, CA (Required) Ability to Relocate: Los Gatos, CA: Relocate before starting work (Required) Work Location: In person