Lucilles BBQ - Front Desk

POSITION SUMMARY The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate estimated wait times when appropriate. Seats guests, presents clean menus, and assists servers with table service tasks. Candidates should be organized, quick-thinking, and maintain composure while working in a fast‑paced environment. ESSENTIAL DUTIES AND RESPONSIBILITIES Greeting and seating guests, presenting menus, and informing them of special menu items. Collaborating with team members to provide effective service. Maintaining knowledge of menu offerings and preparation. Providing hospitality that meets company service standards and exceeds expectations. Recording guest information and quoting wait times accurately when tables are not immediately available. Planning reservations and wait‑list parties within designated time frames. Reviewing floor plans to assess current and upcoming table availability. Tracking clean, dirty, and occupied tables. Cleaning, organizing, and restocking menus at the front desk. Answering the phone according to company standards and answering menu or restaurant questions. Assisting servers by removing used items, providing initial beverage service, bussing tables, and resetting for new guests. Interacting with guests entering and departing to ensure a positive dining experience. Filling to‑go orders, if applicable, according to food and beverage specifications and packaging standards. Maintaining restrooms throughout the shift. Supporting food servers and kitchen staff as needed. Maintaining personal appearance and hygiene as established by company policy. Displaying integrity and honesty in all aspects of employment. Performing additional duties as directed. QUALIFICATIONS ESSENTIAL Excellent verbal and written communication skills. Strong interpersonal and conflict‑resolution abilities. Excellent organizational skills and attention to detail. Calm under pressure in a fast‑paced environment. Integrity and professionalism at all times. Proficient in English, orally and in writing. Quick to absorb and retain information; able to pass menu‑related tests. California Food Handler’s Card required. Basic mathematical skills and ability to make change. Basic reading, writing, and computer skills. Multi‑task oriented. MINIMUM QUALIFICATIONS Must be 18 years of age or older. Willingness to work evenings and weekends as required. Knowledge of and adherence to workplace safety procedures. Ability to suggestively sell food and beverage items. PREFERRED QUALIFICATIONS One or more years of full‑service restaurant experience. PHYSICAL DEMANDS AND WORK ENVIRONMENT The position requires standing for the entire shift, frequent reaching, bending, stooping, lifting up to 75 pounds, and continual communication with guests and coworkers. Exposure to cuts, slips, falls, burns, smoke, steam, and high temperatures may occur. Frequent contact with sanitation solutions, meat, poultry, seafood, and produce is expected. The employee may be required to wash hands frequently. EEO STATEMENT Hofs Hut Restaurants, Inc. is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. #J-18808-Ljbffr