Administrative Assistant

Job title: Default Services Coordinator/Admin Assistant

Location: Stevens Point, WI 54481

Duration: 6-12 Months with potential extension/FTE

Pay range: $18 - $20

Work Schedule Overview: Hybrid

Key Responsibilities:

• Review, prepare, and distribute mail correspondence and documentation in a timely manner.
• Triage incoming information received via mail, phone, and email.
• Place and receive phone calls to communicate with customers and internal teams.
• Process and route completed applications to appropriate teams for further handling.
• Send acknowledgement letters and requests for additional information as needed.
• Pre-screen assistance applications and Release of Liability documentation.
• Communicate with customers to obtain and verify required documentation.
• Submit mortgage insurance and investor claims accurately and within required timelines.
• Maintain detailed records and ensure documentation meets regulatory and investor requirements.
• Complete weekly and monthly reporting to verify account accuracy and status updates.
• Activate accounts into appropriate statuses while maintaining compliance with applicable guidelines.
• Coordinate with attorneys, appraisal companies, title companies, insurers, investors, and other third-party partners.
• Respond to customer inquiries via phone, email, and written correspondence.

Qualifications:

• 2–4 years of office, administrative, or financial services experience required.
• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Effective communication and customer service skills.
• Ability to maintain accurate documentation and comply with regulatory guidelines.

Benefits Disclosure:

• “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”