Program Support Specialist

About RISE PartnershipAt RISE Partnership, we partner with unions, responsible employers, and public agencies to support caregivers and public service workers. We give workers the resources they need to make the most of their union-negotiated training and benefits.Our work is grounded in our core values: respect, integrity, service, and equity. These values guide how we deliver workforce solutions, like training, benefits navigation, job matching, and career development. We address the unique challenges Oregon workers face to ensure all workers have access to services and support that help them grow, thrive, and feel confident in their work and communities.This position is represented by the Communications Workers of America (CWA), Local 7901. We value our collaborative relationship with CWA Local 7901 and respect the important role the union plays in advocating for our workers’ rights and well-being.About This RoleReporting to the EWHT Program Manager, the EWHT Program Support Specialist works primarily on the Essential Worker Healthcare Trust (EWHT) team, to help deliver healthcare benefits to care workers in Oregon’s long-term care facilities and other supportive settings. This is a first-of-its-kind partnership between EWHT, SEIU 503, and responsible long-term care employers to provide quality, low-cost healthcare benefits to Oregon’s essential long-term care workforce.This part-time, limited duration role addresses a critical capacity need on the EWHT team during a period of high operational demand. The Program Support Specialist will provide a combination of member-facing support, employer operations assistance, and program administrative support across active workstreams.While each RISE employee is assigned to a specific team, we operate within a collaborative shared services model that encourages cross-departmental support. Some employees contribute to multiple teams, allowing us to leverage resources more efficiently. This structure enables our staff to focus on delivering high-impact programs that advance our mission, ensuring every resource is used strategically to drive meaningful change.Essential FunctionsMember Support and Benefits Navigation:Serves as a point of contact for EWHT members, responding to questions and issues via phone, email, and virtual meetings;Coordinates with EWHT's TPA, carriers, and internal staff to resolve member issues in a timely manner;Documents member interactions, tracks recurring issues, and escalates systemic problems or coverage risks as appropriate;Educates members on EWHT benefits, enrollment options, and available resources, and contributes to the development of member-facing materials.Supports dependent verification in coordination with the Member Engagement Coordinator and Operations Specialist.Works with a diverse population of workers, including care providers from different socioeconomic, racial, religious, and language backgrounds, including workers who identify as LGBTQ2S+.Handles sensitive and confidential information, including protected health information (PHI), using appropriate administrative, technical, and physical safeguards in compliance with HIPAA and HITECH.Employer Operations Support:Supports data accuracy by assisting with membership audits, enrollment reconciliation, and employer reporting;Helps coordinate resolution of employer-reported member issues with internal staff, the TPA, or carriers.Assists employers with operational questions as assigned.Program and Administrative Support:Assists with documentation maintenance, including updates to program and employer-facing resources and internal process guides;Contributes to communications planning and content development for member, employer, and partner audiences in coordination with the EWHT team and the RISE Communications team;Participates in internal and external meetings, including partner and community meetings, as assigned;Participates in special projects with internal and external stakeholders as assigned.All other duties as assigned.Being a Solid RISEr:Consistently upholds and aligns decisions with the RISE core values—Respect, Integrity, Service, and Equity;Consistently integrates the RISE REDI Framework into their work, fostering a positive culture of belonging.Knowledge, Skills, and Abilities (KSAs)Member Support and Benefits Navigation:Ability to triage and respond to member questions with accuracy, empathy, and professionalism.Problem-solving skills when handling enrollment errors, coverage gaps, or system limitations.Experience documenting member interactions and outcomes in shared systems or logs.Working knowledge of HIPAA privacy and security requirements as they relate to PHI.Program Operations:Working knowledge of health plan operations, including eligibility, enrollment, and employer reporting processes - or demonstrated ability to learn quickly.Ability to manage, audit, and reconcile data for accuracy and policy compliance.Communication, Adaptability, and Project Management:Excellent verbal, written, and interpersonal skills, including the ability to convey complex information clearly to diverse audiences.Strong planning and organizational skills with the ability to manage multiple tasks and competing deadlines.Ability to work independently and collaboratively to meet goals.Thrives in a fast-paced, sometimes ambiguous, and often changing work environment.Awareness of language access needs and ability to work with interpreters or translated materials.Computer and Software-based SkillsStrong computer processing skills, including proficiency with tools like a laptop computer, headset, projector, A/V, printing, and other tools that may be adopted;Proficiency with common business and collaboration software tools (e.g., Microsoft Office Suite, project management software, CRM systems, and video conference software);Strong data entry and file management skills; Excel proficiency preferred.RISE Values:Commitment to advancing the voice and working conditions of Oregon’s long-term care workers;Solution-focused approach that emphasizes collaboration whenever possible;Ability to handle confidential information, including PHI, with discretion and professionalism;Ability to support RISE’s organizational values of Respect, Integrity, Service and Equity in the development and delivery of your work.ExperienceRequiredExperience in a benefits, healthcare, member services, or administrative support role;Demonstrated experience working with confidential or sensitive information;Demonstrated experience working effectively with diverse populations.Preferred but Not RequiredExperience with health benefits, eligibility, or enrollment;Experience handling PHI;Experience with multiemployer trusts or labor-management partnerships.Working ConditionsPart-time (20 hours/week), 1:00 pm – 5:00 pm, Monday – Friday.Hybrid role based in Portland, Oregon (primarily remote with required in-office attendance for meetings or team events as needed).Requires prolonged periods of sitting and regular use of a computer.Regular use of video during virtual meetings.Willingness to work occasional extended hours, including evenings and weekends.Ability to travel between worksites and/or meeting locations within the state as needed.Must reside in Oregon or Washington and be able to attend in-person work or meetings in the greater Portland area, as needed.BenefitsGenerous vacation planGenerous sick time and parental leave benefitsVision Reimbursement (up to $100/year)Optional FSA plan$132 monthly flex benefitMonthly cell phone or internet reimbursement11 holidays + prorated floating holidaysCBA Notice – Limited Duration PositionThis position is a Limited Duration appointment pursuant to Article 48 of the CWA Local 7901 collective bargaining agreement. The appointment will not exceed the stated end date and will expire earlier if the project or need ends. The employee will receive no less than 30 days' notice before the end of their appointment. Any extension requires mutual agreement. The rationale for this limited duration appointment is: to add staffing capacity for short-term assignments and alleviate workload compression for permanent employees during a period of high operational demand.Application RequirementsReady to join RISE? To be considered, you will need to:Submit a resume and a cover letter, which needs to answer how your knowledge and work experience align with the position you're applying for.Answer a prompt in the application regarding how you'd support RISE's values of Respect, Integrity, Service, Equity (e.g. experience advancing diversity, equity, and inclusion or fostering sense of belonging in the workplace).We look forward to hearing from you!Equal Opportunity EmployerRISE Partnership is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable workplace. We strongly encourage applications from women, people of color,LGBTQ2S+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and others whose backgrounds and experiences strengthen our organization.We do not discriminate on the basis of race, color, religion, sex, national origin, age, creed, gender, citizenship status, disability, veteran status, marital status, sexual orientation, gender identity, gender expression, genetics, medical condition, ancestry, or the presence of sensory, mental, or physical disabilities, or any other status protected by local, state, or federal law. In addition to complying with all applicable nondiscrimination laws, RISE Partnership actively upholds policies that ensure fair treatment, prevent discrimination and harassment, and support equal employment opportunities. #J-18808-Ljbffr