Customer Service Team Lead - Onsite Sugar Land

Customer Service Team Lead

Calling all natural-born leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we're not just answering phones we're guiding patients, empowering teams, and leading with heart.

We're hiring a Customer Service Team Lead to oversee a high-performing team that supports our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

Position responsibilities:

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues that affect operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Education and experience:

• High school diploma or GED required; additional education is a plus.
• 25 years of healthcare revenue cycle experience (required)
• 2+ years in a lead or supervisory role (preferred)
• EPIC experience strongly preferred
• Proven experience working with multiple systems and databases in a fast-paced setting.
• Excellent communication and leadership skills
• Strong attention to detail and compliance awareness
• Proficient in MS Office

Additional notes:

• Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm
• Compensation: $19 (bonus eligible quarterly)
• This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery.

Why join us?

Competitive pay, growth opportunities, inclusive, supportive culture, full benefits for full-time roles.

Benefits and incentives:

• Comprehensive health benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
• Life & disability coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
• 401(k) retirement plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
• Paid time off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
• Flexible benefit options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Apply now to take the next step in your healthcare career!

Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions.

GetixHealth is an equal employment opportunity employer and participates in E-Verify.