Customer Service Team Lead - Onsite Sugar Land
ARStrat LLC
Job Category: Administrative/Support Requisition Number: CUSTO002030 Posted: May 11, 2026 Full‑Time On‑site Locations Sugarland, 14141 Southwest FWY, STE 300, Houston, TX 77478‑3493, USA Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth , we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high‑performing team that supports our healthcare clients with early‑out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. Position Responsibilities Lead and coach a customer service team to meet quality and productivity goals Support staff with system and telephony issues Monitor performance and conduct monthly 1:1s Resolve and escalate issues that affect operations or client satisfaction Ensure HIPAA and compliance adherence Partner with internal departments and clients to ensure top‑tier service Education & Experience High school diploma or GED required; additional education is a plus. 2–5 years of healthcare revenue cycle experience (required) 2+ years in a lead or supervisory role (preferred) EPIC experience strongly preferred Proven experience working with multiple systems and databases in a fast‑paced setting. Excellent communication and leadership skills Strong attention to detail and compliance awareness Proficient in MS Office Additional Notes Hours: Monday – Friday. Various shifts from 8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm. This is a fast‑paced, high‑volume role where you will handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success and collaborate to improve service delivery. Why Join Us? Benefits and Incentives: Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment. Life and Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage with options for voluntary life/AD&D. 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. GetixHealth is an equal employment opportunity employer and participates in E-Verify. #J-18808-Ljbffr ARStrat LLC
$19 per hour
...Customer Service Team Lead Calling all natural-born leaders! Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we're not just answering phones we're guiding patients, empowering teams, and leading with heart....SuggestedFull timeTemporary workMonday to FridayFlexible hoursShift work- ...every kind (even exotics!) to our immersive, customer-focused experience, which helps us give... ...define the customer's experience through service, focus, and participation—so, you are... ...issues before they escalated. Keep nursing team and doctors updated on customer needs for...SuggestedFull timeFlexible hoursNight shiftWeekend work
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