Customer Service Team Lead - Onsite Sugar Land

Job Category: Administrative/Support Requisition Number: CUSTO002030 Posted: May 11, 2026 Full‑Time On‑site Locations Sugarland, 14141 Southwest FWY, STE 300, Houston, TX 77478‑3493, USA Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth , we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to oversee a high‑performing team that supports our healthcare clients with early‑out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day. Position Responsibilities Lead and coach a customer service team to meet quality and productivity goals Support staff with system and telephony issues Monitor performance and conduct monthly 1:1s Resolve and escalate issues that affect operations or client satisfaction Ensure HIPAA and compliance adherence Partner with internal departments and clients to ensure top‑tier service Education & Experience High school diploma or GED required; additional education is a plus. 2–5 years of healthcare revenue cycle experience (required) 2+ years in a lead or supervisory role (preferred) EPIC experience strongly preferred Proven experience working with multiple systems and databases in a fast‑paced setting. Excellent communication and leadership skills Strong attention to detail and compliance awareness Proficient in MS Office Additional Notes Hours: Monday – Friday. Various shifts from 8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm. This is a fast‑paced, high‑volume role where you will handle multiple systems and patient inquiries daily. As a team lead, you will provide support to your team to ensure success and collaborate to improve service delivery. Why Join Us? Benefits and Incentives: Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment. Life and Disability Insurance: Basic life/AD&D, short‑term, and long‑term disability coverage with options for voluntary life/AD&D. 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service. Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment. Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed. GetixHealth is an equal employment opportunity employer and participates in E-Verify. #J-18808-Ljbffr ARStrat LLC