Manager, Inside Sales

Manager, Inside Sales

Managed Health Care Associates, Inc. (MHA) provides care communities access, solutions, and insights to help them run their businesses more effectively. Our members include post-acute providers across the care continuum, including long-term care, home infusion, specialty pharmacies, senior living, and other group living facilities. Our team of associates is passionate about our common mission of helping people age with grace and championing our core values of being Curious Learners, Selfless Advocates, and Relentless Finishers.

The Manager, Member Solutions is responsible for driving a team to develop and maintain positive business and customer relationships with existing accounts, while also developing new business opportunities within the assigned territory. The Manager, Member Solutions will lead a team offering a customized range of food service contracts to Assisted Living Facilities, Skilled Nursing Facilities, Continuing Care Retirement Communities, and other senior care providers associated with MHA's Navigator membership clients.

This role oversees a team of Inside Sales Representatives, ensuring disciplined execution of sales strategies, effective pipeline development, and strong member engagement. The Manager, Member Solutions provides leadership, coaching, and data-driven direction to optimize performance, enhance partner relationships, and align execution with the organization's broader sales and contracting strategy. The ideal candidate has a proven track record of building inside sales teams from the ground up and accelerating them to double-digit growth.

We're looking for a highly motivated, ambitious individual with a passion for delivering impactful solutions to clients in the senior care market. You're a confident relationship-builder and skilled communicator, with a strong ability to help your team identify and close opportunities. You thrive in a fast-paced, self-directed environment and bring a positive, "can-do" attitude to your work every day.

Sales Management

• Lead, coach, and motivate a team of Inside Sales Representatives to achieve and exceed individual and team sales targets.
• Oversee member communications and ensure consistent, high-quality experience across all Inside Sales interactions.
• Provide ongoing training, mentoring, and professional development to enhance the team's sales capabilities, product knowledge, and customer engagement skills.

Sales Planning

• Develop and implement short and long-term sales strategies that support business objectives and member growth within Navigator.
• Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

Performance Management & Data-Driven Decision Making & AI

• Establish and manage sales goals, activity metrics, and KPIs; monitor performance through dashboards and CRM reporting.
• Analyze sales data and work with Navigator to understand market trends to identify opportunities for improvement and recommend process or strategy adjustments.
• Lead the identification, implementation, and optimization of AI-powered tools, bots, and workflow automation solutions to enhance lead generation, customer engagement, CRM management, reporting, and overall sales productivity.
• Evaluate sales processes to identify automation opportunities, drive adoption of new technologies, and deliver measurable improvements in operational efficiency, response times, conversion rates, and scalability across the inside sales function.

Communication & Reporting

• Partner with Marketing, Navigator, Trade, and Business Partners to align lead generation, outreach campaigns, and sales initiatives.
• Prepare and present regular reports on performance, forecasting, and strategic insights to senior leadership.

Competencies

• Strong ability to foster teamwork and build collaborative relationships.
• Excellent management, coaching, and leadership skills.
• Superior oral and written communication abilities.
• Sales and pipeline development skills.
• Customer service orientation and strong interpersonal skills.
• Analytical thinking and problem-solving capabilities.

What You'll Bring to the Table

• Bachelor's degree required.
• 3+ years managing a team of sales development representatives
• Minimum of 5 years of experience as an Inside Sales Development Representative.
• Experience building an inside sales team from inception.
• Comprehensive knowledge of Inside Sales concepts, principles, and best practices.
• Demonstrated track record of managing and achieving repeatable outcomes through the application of consistent, structured inside sales processes.
• Demonstrated experience leading and developing sales teams.
• Experience with budgeting, strategic planning, and process improvement is a plus.

The salary range for this role is $95,000 - $105,000. This is the lowest to highest salary range for which this role has been evaluated. An employee's position within the salary range will be based on several factors which include, but not limited to education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

We offer a comprehensive benefits package which includes:

• Medical, Dental, Vision Coverage (for employee and family)
• Flexible Spending Account & Health Savings Account with Company contribution
• Employee Assistance Program
• Disability Coverage
• Life insurance
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Paid Time Off (PTO), paid holidays, floating days

Onsite/Remote/Hybrid – as directed by your manager.

Remote or on-site environment. This role is eligible for a commission based on quota goal attainment.

MHA continues to lead by providing purpose-driven and value-based solutions, which preserve the dignity and grace people deserve, regardless of age. Let us be the best place you'll ever work!

Our associates enjoy the following benefits, and you can, too!

Staying Healthy - Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options

Teledoc access - Fitness Reimbursement

Commuter Benefit Plan - Access to an Employee Assistance Program (EAP)

Enjoying Time-Off - Paid Time Off

Your birthday is a day off and a floating holiday

Paid Parental Leave

Planning for the Future - 401K with a match - Employee Stock Purchase Plan

Life Insurance, short-term & long-term disability insurance

Access to financial and legal advisors

Perks and Benefits Discounts

Learning Continuously - Tuition Reimbursement

E-learning programs - Ongoing Team Trainings

Making an Impact - Paid volunteer time-off - Donation matching

Managed Health Care Associates, Inc. (MHA) is a leading health care services and technology company that offers a growing portfolio of services and solutions to support the diverse and complex needs of the post-acute health care provider. MHA provides expertise in Group Purchasing, Managed Care and Payer Contracting, Reimbursement Management, Specialty Pharmacy Solutions, Pharmaceutical Data Analytics, Consultant Pharmacy Software and Legislative Advocacy. Through the delivery of innovative health care services and solutions, MHA helps members increase operational efficiency, maximize business growth, and provide optimum care for their patients.

Founded in 1989, MHA was purchased by Roper Technologies, Inc. in 2013. Roper Technologies is a constituent of the S&P 500, Fortune 1000. The Company operates market-leading businesses that design and develop vertical software and technology enabled products for a variety of niche markets.

Managed Health Care Associates, Inc. is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.