Account Manager (Inside Sales)

Account Manager

atlasRFIDstore is an eCommerce distributor of RFID products, Auto-ID products, software, and professional services. Our 30,000+ customers include startups and Fortune 100 companies alike, and we have shipped products to over 100 countries. Since our founding in 2008, we have been on a mission to connect people, places, and industries throughout the world. Using our collective experience and expertise with RFID and Auto-ID, we are helping our customers take their organizations to the next level by providing on-demand access to products, services, and education.

We are seeking someone proactive and driven to join our team as an Account Manager. In this role, you will be responsible for executing sales prospecting activities, acquiring new customers, expanding existing accounts, and delivering exceptional customer experiences. As an ideal candidate:

• You have a customer-centric mindset, have an innate desire to serve others, and enjoy collaborating with other teams and departments.
• You are tenacious and driven; you have a relentless "fire in your belly" and "never-give-up" state of mind.
• You THRIVE working in a fast-paced environment – you are proactive and take initiative, and you are thorough and detail-oriented.
• You have a positive attitude, you are a problem-solver, and you have a team-first mentality.
• You are resilient; you can take a blow, lose a sale, and remain focused on the next opportunity.
• You are driven towards success for its own sake, and winning means achieving or exceeding goals.
• You are an excellent communicator, both written and verbal.
• You set the standard, and then raise the bar and inspire others to do the same.

Your PRIMARY Responsibilities:

• Create the ideal customer experience to foster strong relationships and build loyal customers.
• Meet or exceed your sales activity goals (e.g. outbound calls, emails, and response times) to stay engaged, close leads, penetrate accounts, and drive sales growth.
• Crush your sales goals to expand your book of business and grow profits.

Your Additional Areas of Responsibility:

• Consistently execute outbound customer engagements, including calls and emails, with strategic goals to drive demand, identify opportunities, and close deals.
• Sell the full range of products in our portfolio, including RFID software and professional services.
• Develop technical expertise and in-depth product knowledge to effectively present atlasRFIDstore's offerings.
• Collaborate with leadership to set monthly sales goals and create actionable plans to achieve them.
• Demonstrate a strategic understanding of pricing models and proposal/quote development.
• Confidently engage in business conversations with key decision-makers.
• Maximize sales by offering complementary products to increase order value.
• Sell consultatively, recommending products that best meet customer needs.
• Coordinate with colleagues and suppliers to ensure order accuracy and delivery commitments are met.
• Build and maintain strong customer relationships to drive repeat business through outbound engagement strategies.
• Track all sales activities, including calls, presentations, and follow-ups, in the CRM system.
• Stay informed and continuously improve through education, reading, networking, and independent learning.

90-Day Expectations:

• Develop a solid understanding of RFID basics and gain comprehensive knowledge of atlasRFIDstore's product offerings.
• Demonstrate the ability to assess customers' needs, discuss their proposed applications, and recommend suitable RFID hardware and/or software solutions.
• Accurately determine when RFID technology is or is not a good fit for a customer and identify the most appropriate technology for their specific application.
• Attain proficiency in our order processing and CRM systems, as well as in order workflow processes.

6-Month Expectations:

• Consistently achieve sales objectives.
• Demonstrate proficiency in customer account reviews and growth planning.
• Show evidence of building strong relationship capital with clients in your customer base.
• Be well-versed in advanced aspects of RFID technology required to make effective recommendations and drive product sales.
• Create sales goals and objectives for yourself, along with strategic and tactical plans to achieve them; implement customer service standards and independently resolve customer service issues.
• Maintain awareness of marketplace competitors, including their products, strengths, and weaknesses.
• Navigate and utilize internal systems and programs proficiently.

12-Month Expectations:

• Drive repeat sales and develop a stable book of business through consistent execution of sales activities and strategies.
• Consistently achieve and exceed monthly sales targets.
• Maintain a strong track record of delivering exceptional customer experiences.
• Exhibit confidence in accurately following company procedures, processes, and adhering to policies.