Court Administration Assistant

Court Administration Assistant

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively. This position works within the Criminal Department and is responsible for the adjudication of all felony offenses committed within Maricopa County.

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications :

• High school diploma or GED
• Two (2) years of general clerical or administrative experience
• OR an equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.

Our Preferred Candidate Has:

• Bilingual in Spanish/English
• Familiarity with the Arizona Constitution and Arizona Revised Statutes specific to the assigned divisions
• Experience with multi-line telephone systems

Knowledge, Skills, and Abilities

Knowledge of:

• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Skill in:

• The use of computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication with others to convey information effectively
• Critical thinking and evaluating information to determine the best solution
• Providing exemplary customer service

Ability to:

• Learn policies, procedures, and guidelines established by the Court
• Respond courteously to concerns of the public, attorneys, and employees
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand and accurately brief oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team with minimal supervision

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Performs case management entry and/or retrieval to include but not limited to: Integrated Court Information System (iCIS), Integrated Court Information System - Next Generation (iCISng), Adult Probation Enterprise Tracking System (APETS), Justice Web Interface (JWI), and Jail Management System (JMS).
• Directs public to appropriate Court programs, resources, facilities, and outside agencies
• Responds to case-related inquiries from the public, attorneys, Judicial Officers, and Judicial Branch staff
• Reviews case status reports, conducts research and performs other case management-related functions
• Trains new and existing staff on departmental processes, policies, and procedures
• Initiates, updates, and maintains case-related information in Court software
• Assists in the preparation of statistical reports

Working conditions :

May rotate between downtown locations at South Court Tower at 175 W Madison St, Phoenix, AZ and Central Court Building at 201 W Jefferson St, Phoenix, AZ.

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, or walking. The job may involve using hands for tasks such as typing, handling objects, or operating tools, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.