Customer Service Representative

Job Description

Job Description

Description:

Join us at Dermatology Partners, where your career flourishes alongside your health and happiness. Your future starts here-let's grow together!

Discover the Benefits of Joining Dermatology Partners!

• No Nights or Weekends
• Growth Opportunity 
• Medical, Dental, and Vision Insurance 
• PTO & Paid Holiday’s
• 401 (k) with 4% employee match-Fully Vested 
• Company paid Life Insurance
• Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance 
• Employee Discount
• Referral Bonus 
• Employee Appreciation Day: Dorney Park in Fall
• Employee Assistance Program (EAP)

Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.

Our Core Values are :

• Grow Together
• Seize Opportunity from Struggle
• Outcome Over Ego
• Commitment to Serve
• Do The Right Thing 

What your responsibilities will be as a Customer Service Representative:

• Providing excellent customer service to patients, Providers, and all team members through the organization 
• Scheduling patient appointments for over 34 locations in 3 states with multiple providers and growing 
• Handling Inbound and outbound calls from external and internal sources 
• Transferring calls to the appropriate department and taking detailed information to relay to the recipient
• Completing call reports and logs and researching billing issues 
• Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
• Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests 
• Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls. 
• Recommending process improvements and researching misapplied payments 
• Assisting Providers with Virtual Medical Assistant system 
• Other duties as assigned 

Requirements:

What we look for:

• Call Center experience (1 year minimum in a high volume inbound call center) -Medical experience back ground is a Plus!
• Works well in a fast-paced environment taking up to 100 calls during peak times 
• Fluency in computer systems and a variety of software packages with the ability to learn new systems 
• Excellent written and verbal communication with a high level of accuracy 
• Organized, punctual, and detail oriented 
• Having the ability to stay calm and professional when navigating challenging calls 

**There is a 2 to 3 week training period where Representatives will be scheduled 8:30-5. When the training has been completed the shift will be 9:30-6.**