Customer Experience Co-Op (SPRING 2027)

Co-Op Position in Customer Experience Department

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team.

This position is a Co-Op for current University students only. It is a temporary position from January 2027 June 2027 (40-hour work week). Students will need to take a semester off or reduce classes 1-2.

The Co-Op program offers an opportunity to be a contributing member in USCS's Customer Experience department. Co-Ops gain hands on analytics experience and expand their understanding of a 3PL's supply chain function. This is a unique opportunity to work alongside our professional team of analysts and be exposed to a corporate office environment. The Co-Op will learn much about the frozen food warehousing and transportation industry by helping USCS create solutions for our nationwide system of carriers and customers.

Responsibilities:

• Prepare weekly and monthly reports to be sent to our customers and management. Reports often use metrics such as "Gross margin," "On Time Performance," "Case pick Percentage," "Miles per truck," "Fill Rate," and "Cost per Order."
• Gather and synthesize data to create customer-specific reports.
• Analyze and create sales reports and market feedback from internal and external sources to identify key issues, trends, opportunities, and growth for use in business development and program management.
• Identify, report, and monitor relevant KPIs (Key Performance Indicators).
• Prepare PowerPoint and Excel presentations for our customers by collecting and analyzing data from reports and local databases. These reports are often from scratch and do not have instructions. They require more ingenuity from the co-op in the procurement, layout, and design.
• Respond to RFPs (request for proposals), Proposals, and Business Reviews for customers.
• Perform analysis and conduct research to provide data for insight into key customers and the cold chain industry.
• Utilize data from disparate systems including TMS (Transportation Management System), WMS (Warehouse Management System), CRM (Customer Relationship Management), and Tableau to provide cohesive reporting.

The Job Specifics:

• Location and Department: Camden, NJ, Customer Experience
• Reports To: Customer Experience Lead
• Travel Amount: May Vary
• Full-Time, non-exempt
• Hourly, Bi-Weekly Paid
• Hourly Range: $19.00/hr.

What We Are Looking For:

The Ideal candidate will have or be able to complete the below qualifications.

• Knowledge of Microsoft Office including:
  • Excel Moderate to advanced preferred.
  • PowerPoint - Moderate
  • Word - Moderate
  • Outlook Beginner is okay
• Ability to clearly communicate - written and spoken
• GPA of 3.0 or higher
• Reliable mode of transportation
• Willing to move for 6 months, if necessary, to be able to commute to work

Other Abilities You Will Need to Have:

• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Stand and walk for extended periods.
• Use hands to handle objects, tools, or controls.
• Attention to detail.
• Effective communication, vision, and hearing are essential for safety and productivity.
• Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required.
• Additional work hours may be requested by management to help manage employee production, projects, and/or special events.
• Operate a registered motor vehicle if apart of daily tasks.
• Engage in frequent personal interaction and communication.
• Possess strong arithmetic and reading skills.
• Follow verbal instructions, written instructions, and company policies.
• Be a self-starter, able to work independently and coordinate with others.
• Thrive in a fast-paced environment, managing stress and meeting productivity guidelines.

The Standard Details:

• Always maintain a professional demeanor in appearance and communications.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to products, process, and quality systems.
• Identify and report any issues related to product, processes, and/or quality.
• Propose and implement solutions through appropriate channels.
• Ensure solutions are effectively implemented.
• Always follow posted security procedures while in the building.
• Participate in safety and educational training programs.

What's In It for You:

• 401K and Educational Assistance after 1 year.
• Blue Cross Blue Shield is available after 30 days of service, if elected.
• Company Life Insurance.
• A variety of additional benefits and perks.

Additional Information:

• This job description may not encompass all tasks necessary to complete the role.
• Job functions may vary based on the area of operation. This description outlines the most common tasks required for the job.
• Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.

Other Benefits Include:

If annual hours are attained, these benefits may apply. Medical, Dental, Vision, Prescription, Legal Insurance, Pet Discount, Critical Illness, Accident Insurance, Hospital Indemnity, Long Term Care + Permanent Life Insurance, Identity Theft Protection, Short Term Disability Insurance, Long Term Disability Insurance, Additional disability benefit, Basic Life Insurance, Accidental Death and Dismemberment Insurance, Voluntary Life Insurance, Voluntary Spouse Life Insurance, Voluntary Child Life Insurance, Loan Solution, Health Flexible Spending Account, Dependent Flexible Spending Account, Commuter accounts, Telemedicine, Virtual Primary Care, Prescription Specialty Copay Assistance Program, Weight Management Program, Chronic Condition Management, Care Navigator Program, 24/7 Nurse Line, Expert Medical Opinion, Precious Additions Maternity Program, Health Advocacy, Employee Assistance Program, Digital Cognitive Behavioral Therapy, Digital Physical Therapy, Behavioral and Mental Health Platforms, Auto and home discount program, Secure Travel Protection, Discount Programs, 401(k) plan, Education Assistance, Paid Time Off.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.