Customer Service Specialist
Virtual Vocations Inc
Dedicated to enhancing student support, the full-time hybrid Customer Service Specialist will manage financial aid inquiries, troubleshoot payment issues, and assist students and parents with account-related concerns while working remotely within the U.S. Key responsibilities Troubleshoot account issues regarding payments, student aid, and financial arrangements Respond to inbound calls, emails, and walk-in visits, and initiate outbound communication regarding financial aid and student account concerns Contribute to promoting Christ-centered higher education by establishing relationships with students and their parents Required qualifications Desire to develop client relationships and provide excellent customer service Ability to process multiple tasks and handle a variety of constituent issues Proficiency in a computer environment and ability to manage confidential information with integrity College degree is preferred Commitment to the mission and values of the university, including active engagement in a Bible-believing evangelical church
Vacancy posted 2 days ago
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