Customer Account Executive (Onsite)

Customer Account Executive

In the Customer Account Executive opportunity you will manage global airline nacelle support needs, responds to customer inquiries, document procedures, collects data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

This position works in a primarily onsite capacity, work location can either be Chula Vista, CA or Foley, AL. Work hours will be Monday - Friday, Day-Time Shift – 5:30AM – 2:00PM PST

Please note:

• You could be re-assigned to alternate days/work hours depending on business needs
• You will be required to sign up for rotating additional shifts over holidays/weekdays
• You could be requested to work alternate shifts (up to 12-hour shift); depending on business needs
• Relocation assistance maybe available

What You Will Do

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about the organization's products or services, manage customer accounts, and address customer concerns
• Liaison with both Engineering & UTAS MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide references to customers in publications materials and secondary sources of information
• Act as an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with provisioning, shipping, and inventory warehouses to expedite or trace shipments
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met
• Provide after-sales support for client contracts to ensure customers satisfaction
• Perform duties related to overall customer service and account management
• Provide support to the sales team with regard to customer concerns and visits
• Coordinate with sales reps to identify inside sales opportunities
• Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers
• Consistently, customer service needs to identify patterns and maintain quality

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

Qualifications We Prefer

• Manufacturing processes experience
• Ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Microsoft Office applications including use of MS Dynamics, Access & PowerPoint
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system application experience
• Effective communication skills in multiple languages

What We Offer:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!