Revenue Cycle Specialist- Patient Solutions
brightview.com
Overview The Revenue Cycle Patient Solutions Specialist plays a key role in supporting patients with their financial responsibilities by providing guidance, resolving inquiries, and educating them about self-pay processes. This position focuses on patient support, payment resolution, and contributing to a positive experience across the revenue cycle. Responsibilities
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
- Respond to patient inquiries related to balances, statements, and payment options.
- Assist patients in understanding their financial responsibility, including co-pays, deductibles, and coinsurance.
- Monitor and follow up on outstanding self-pay accounts.
- Process adjustments and escalate issues as needed.
- Accurately complete detailed tasks as assigned.
- Collaborate with internal departments to resolve patient concerns and billing discrepancies.
- Ensure all communication meets quality, compliance, and customer service standards.
- Participate in regular team meetings and training sessions.
- Meet individual productivity and quality metrics.
- Maintain HIPAA and confidentiality standards at all times.
- Experience
- 2+ years of experience in healthcare billing and collections.
- Experience in all aspects of Healthcare AR Follow-up.
- Experience in Behavioral, Mental Health, or Substance Use Disorder billing preferred.
- Understanding of insurance benefits and reimbursement.
- Proficient in medical terminology, HIPAA and other critical governmental regulations.
- Organized and detail oriented.
- Ability to multi-task and meet deadlines.
- Ability to comprehend various insurance documentation, analyze, and reconcile accounts and follow detailed procedures in an organized and efficient manner.
- Superior communication, problem-solving, and follow-up skills.
- Proficient computer skills (Word, Excel, billing software).
- Experience with Qualifacts Carelogic a plus.
- Education :
- High school diploma required
- PTO (Paid Time Off)
- Immediately vested and eligible in 401k program with employer match.
- Company sponsored ongoing training and certification opportunities.
- Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
- Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Vacancy posted 13 hours ago
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