Insurance Customer Service Representative

Please review the qualifications and job descriptions below.

If interested in learning more please send your up-to-date resumé for review and to discuss more details about either one of these job opportunities.

_*Opportunity #1 *_

*Account Manager- Commercial Insurance*
*Office location – Altoona, PA *(In person)

Local, independent Insurance Agency & Financial Services Company is seeking a client focused, motivated, and experienced Commercial Account Manager to join their Altoona, PA team. The Account Manager is responsible for delivering exceptional service to commercial insurance clients while supporting account retention, growth initiatives, and operational excellence. The ideal candidate will possess strong relationship management skills, commercial insurance knowledge, and the ability to manage multiple priorities in a fast-paced environment.

*Qualifications:*

* Previous commercial insurance account management and customer service experience required
* Currently holds or is willing to obtain PA Property & Casualty Insurance License
* Effective communication and relationship-building skills
* Experience with Applied Epic or similar agency management systems preferred
* Proficient in Microsoft Office and general business technology platforms
* Ability to analyze client needs and recommend insurance solutions
* Strong ability to communicate details clearly via written and verbal communications
* Excellent organizational, time management, and documentation practices
* Must be enthusiastic, confident, outgoing, and initiative taking

*Key Responsibilities: *

Client Service & Account Management

* Manage day-to-day servicing of commercial insurance accounts
* Process policy endorsements, changes, and coverage updates accurately and efficiently
* Respond to client inquiries regarding coverage, billing, and claims
* Maintain complete and accurate client documentation within agency management systems

Renewals & Retention

* Conduct proactive renewal reviews with clients
* Identify coverage gaps and recommend appropriate solutions
* Manage remarketing efforts in accordance with agency guidelines
* Work with carriers to secure competitive account placements and coverage solutions

Process & Compliance

* Follow agency workflows and agency service standards
* Maintain compliance with insurance regulations and agency policies
* Ensure timely and accurate processing of all the accounts ‘activities

Growth & Business Development

* Identify cross-sell and up-sell opportunities within existing client accounts
* Support inside sales and business development initiatives
* Assist with account rounding and strengthening overall client relationships
* Participate in continuing education and professional development opportunities

*Schedule and Compensation Overview*:

* Monday - Friday 8:30-4:30
* Competitive compensation package based on experience level and insurance licenses
* Commission and bonus programs

*The Agency offers an excellent and extensive benefit package which includes: *

* Individual Health, Dental, and Vision coverage
* 401k with company 4% matching
* Flexible spending account
* Employer paid Life insurance, Short and Long-term Disability
* Paid time off and Holiday pay
* Professional development and continuing education opportunities
* Collaborative and supportive team environment
* Opportunity for career growth within a growing organization
* Collaborative and supportive team environment

If you are passionate about client service and commercial insurance, you are encouraged to apply and become part of their growing team in Altoona, Pennsylvania!

*Opportunity #2*

*Licensed Personal Lines Insurance Agent*

Full-time openings at the Indiana, PA and Duncansville, PA offices!

Our Client, a local, awarding winning, independent Insurance Agency, is seeking a professional, outgoing, dedicated, and client focused, Personal Lines Agent / Customer Service Representative to join their fast-growing team.

The Personal Lines Insurance Agent / Customer Service Representative is responsible for the production of new insurance sales, specifically homeowner, auto, and/or personal lines insurance. The Agent is the initial point of contact for prospects and policyholders on all products and coverages.

Overview of Responsibilities:

* Develop and pursue sales opportunities by initiating cross-sales calls and pursuing leads while servicing new and existing Personal Lines Client Accounts
* Respond to customer questions, amending policies, explaining available services and products, and providing information on insurance pricing
* Customize insurance packages to suit individual customers’ needs and requirements
* Obtain prospects and actively pursue and create interest by telephone calls, emails, writing letters, or making personal visits
* Call on new business, discuss existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals
* Manage the sales cycle from start to finish through active listening, negotiation, and closing new business as well as providing quotes, premiums, and comparing rates
* Develop and promote strong relationships with prospects and clients to generate new business
* Collaborate with new clients to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary
* Conduct a policy review and engages with probing questions to develop a thorough understanding of the clients’ needs and recommend coverages
* Perform administrative duties as needed such as answering phones, taking payments, documenting in agency’s management system, greeting visitors, etc.

Qualifications:

* PA Property & Casualty license preferred, if currently studying must have ability to take test in next few weeks
* PA Life, Accident and Health Licenses and /or Commercial line experience a plus! Must be willing to obtain Life, Accident and Health Licenses
* Experience in Insurance is preferred, Benefits and Health Insurance knowledge is helpful
* Organized, detail-oriented, & initiative-taker who can multitask in fast-paced dynamic environment
* Proficient with MS Office, general computer skills, and ability to learn and continuously improve technical skills
* Ability to work with multiple computer applications and demonstrate speed, accuracy, and attention to detail
* Demonstrate strong customer focus with ability and tact to manage difficult customer interactions
* Proactive problem solver, able to solve complex problems without direct supervision
* Positive Collaborator! Gets along with everyone and making teamwork and unity a priority
* Strong ethical values, excellent work ethics, honesty, and integrity
* Strong negotiation skills; Persistent with strong follow-through and follow-up
* Good listener: ability to hear, understand, and communicate complex business challenges
* Possess excellent math and reading skills to accurately perform simple tasks and calculations
* Connections within the local communities and independently involved in the local community preferred
* Participate in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins
* Must be able to pass a Criminal and Credit Background Check

Schedule and Compensation Overview:

* Monday - Friday 8:30am to 5:00pm
* Hourly position – pay based on current PA insurance licenses and experience
* Agency is growing aggressively. Monthly and Quarterly bonuses!
* Commission for production and profitability of sales
* Healthcare: 80% Agency paid UPMC health insurance or monthly Health Stipend
* Matching Simple IRA
* Paid time off and holiday pay
* AD&D - Life Insurance Long & Short-Term Disability (100% Agency Paid)
* Education Assistance

*Please email your current résumé for review*

\*All job opportunities listed on by DBD Staffing are Direct Hire positions. DBD does not offer temporary staffing positions. We advertise and pre-screen candidates directly for the companies’ hiring teams.

Pay: $48,000.00 - $58,000.00 per year

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Tuition reimbursement
* Vision insurance

Experience:
* insurance customer service: 2 years (Required)
* Insurance sales: 2 years (Preferred)

License/Certification:
* PA Property & Casualty Insurance License (Required)

Ability to Commute:
* Altoona, PA 16602 (Required)

Work Location: In person