Senior Account Manager - Commercial Lines

Senior Account Manager - Commercial Lines Hybrid Preferred: 1-2 days in Columbia, SC office OR Fully Remote : for applicants in Eastern and Central Time Zones Book Focus: Generalist, Contractors | Requirement: active P&C license About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day‑to‑day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on‑site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction‑free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations Key Responsibilities Maintain a high degree of technical competence and industry expertise. Direct daily activities and workflow of the account management team. Handle customer service requests, policy administration, billing, claims, and coverage analysis. Manage policy expirations and renewals. Conduct client research, prepare submissions, negotiate coverages, and present proposals. Monitor reports and take action on delinquent accounts, collecting outstanding balances. Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Monitor and maintain activity/suspense to ensure timely completion. Maintain frequent, transparent communication with the account team regarding workload status and any issues. Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Stay updated on company policies and procedures. Seek and adopt best practices to improve individual and team performance. Demonstrate integrity and leadership. Ideal Candidate Qualifications 5+ years of account management experience, or 7+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty licensing; professional designation (CISR, CRIS, CIC, CPCU or equivalent) strongly preferred Strong analytical, problem‑solving, and decision‑making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer Competitive salaries and bonus potential Company‑paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment Application Process 30‑Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $80,000.00 to $95,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr