Service Advisor

Service Advisor

North County Ford is seeking an experienced professional and outgoing Service Advisor to join us in supporting our dealership staff and customers while assisting building and representing the Ford brand! In this role, the Service Advisor will work directly with our customers on their vehicle repair needs. A great opportunity awaits the right individual in our fast paced and busy Service Department. We provide a highly competitive compensation plan, along with the security of being part of an award-winning location and team.

Pay: $60,000 - $140,000 Annually

What are the day-to-day responsibilities?

• Ensures prompt, professional, friendly, and timely greeting of all customers.
• Communicates with service customers to determine the nature of the problem or concern.
• Obtains customers and vehicle data utilizing current dealership technology.
• Advises customer on care of their vehicle and the value of maintaining the vehicle in accordance with manufacturer's specifications and provides suggestions for maintenance.
• Provides customer estimates of labor and parts and obtains approval for work to be done.
• Fully explains to customers any additional work that is required, including additional cost and time consideration based on timely multi-point inspection.
• Follows up on the progress of each repair throughout the day and updates the customer regarding any changes to initial agreement or timeline.
• Ensures payment for all repairs is secured before vehicle leaves the dealership.
• Maintains Customer Satisfaction Index (CSI) rating above group rating.
• Conducts all transactions in a professional, legal, and ethical manner.

What are the requirements for this job?

• Ford experience preferred, but not required.
• Skill and ability to apply and perform basic accounting functions and mathematic operations including addition, subtraction, multiplication, and division.
• Skill and ability to use personal computers and related software applications, including MS Office, ADP,CDK and dealership specific software.
• Must have general knowledge of vehicle mechanical operations.
• Orientation to profitability.
• Skill and ability to communicate ideas and instructions clearly and concisely to both customers and technicians in a professional manner.
• Skill and ability to communicate effectively, both orally and in writing.
• Must maintain a high level of integrity.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Proven ability to work independently and in a team environment, promoting positive working relationships.
• Must have excellent interpersonal abilities and customer service skills.
• Must be able to maintain composure & a positive attitude under pressure
• Must be able to drive vehicles with manual transmission.

Automotive Dealership Experience Preferred

North County Ford offers a full comprehensive benefit package including Medical and Dental Insurance, Life Insurance, a 401K plan, Flexible Spending Accounts, advancement opportunities and much more!

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Salary: $16.90 per hour plus Commission. Annual compensation ranges from $60,000 to $140,000.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Day range:

• Weekends as needed

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• Ford Brand: 1 year (Preferred)
• Service Advisor: 1 year (Required)

Work Location: In person