Technical Customer Service Representative

Technical Customer Service Representative

Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.

Core Responsibilities:

• Receive and accurately process customer orders.
• Verify and edit customer orders for completeness.
• Enter orders in LN, eLogia, and ESP-REP systems.
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
• Maintain an accurate customer order database.
• Generate inter-departmental inquiries for product availability and expedite requests.
• Evaluate stock availability against shipping schedules.
• Perform other duties as assigned by the Customer Service Supervisor or Manager.

Qualifications & Skills:

• 3+ years of customer service experience in a technical product line (B2B preferred).
• Two years of college or technical schooling, or five years in a technical position.
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system, SAP or salesforce preferred
• Strong customer advocacy skills.
• Technical aptitude and solid math skills.
• Ability to work independently and self-motivate.
• Adaptability to a fast-paced environment.
• Proficiency in a second language is a plus.
• Commitment to teamwork, professionalism, and excellent customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong business acumen, organizational skills, time management, and attention to detail.

The estimated pay range for this position is $24/hr. to $26/hr. Starting pay is dependent on multiple factors, such as skills, experience, and work location. At Xylem, we offer a competitive compensation package with a generous benefits package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.