Human Resources Generalist

Tophat HR is a boutique consulting firm- We are an expert in tailored and comprehensive human resources consulting & management services.

About the Role:

We’re looking for a proactive, organized, and people-oriented HR Generalist to support our Client’s growing team, with a primary focus on recruitment and day-to-day people operations.

In this role, you’ll work closely with leadership and team members to support the full employee lifecycle, from attracting and hiring talent to onboarding, employee engagement, HR administration, and ongoing people initiatives. You’ll play an important role in keeping HR processes organized, ensuring a positive employee experience, and helping the company scale effectively.

As part of a global team at a Canadian based SaaS company, you’ll collaborate with colleagues across locations and time zones. We’re looking for someone who takes ownership, communicates effectively, handles sensitive information with discretion, and enjoys working in a fast-paced environment where priorities can evolve.

What You’ll Do:

Recruitment & Talent Acquisition

• Manage the full-cycle recruitment process, from understanding hiring needs and preparing job descriptions to sourcing, screening, interviewing, and coordinating offers.
• Partner with hiring managers and leadership to understand role requirements, hiring priorities, timelines, and candidate expectations.
• Source candidates through LinkedIn, job boards, referrals, and other relevant channels to build strong talent pipelines.
• Conduct initial screening calls to assess candidates’ experience, skills, motivation, and alignment with role requirements.
• Coordinate interviews, manage candidate communications, collect interviewer feedback, and ensure a smooth and professional candidate experience.
• Maintain accurate candidate records, recruitment trackers, and ATS data, ensuring hiring teams have clear visibility into pipeline progress.
• Support offers coordination, reference checks, background checks, and pre-employment documentation, as applicable.
• Track recruitment metrics, including time-to-fill, pipeline conversion, sourcing effectiveness, and hiring progress, and provide regular updates to leadership.
• Continuously improve recruitment workflows, interview processes, and sourcing strategies to support efficient, high-quality hiring.

Onboarding & Employee Lifecycle Management

• Coordinate onboarding activities for new hires, ensuring employment documentation, onboarding checklists, system access requests, and introductory meetings are completed on time.
• Support employment changes, including internal transfers, promotions, compensation updates, and changes to employee records.
• Maintain organized and confidential employee files, personnel documentation, and HR records.
• Coordinate offboarding activities, including exit documentation, exit interviews, equipment returns, and system access removal in collaboration with relevant teams.
• Support probationary reviews, employee check-ins, and other key milestones throughout the employee lifecycle.
• Help ensure employees have the information, resources, and support they need to succeed in their roles.

HR Administration & People Operations

• Support the day-to-day administration of HR policies, procedures, and internal processes.
• Maintain employee records and HR systems, ensuring information is accurate, up to date, and appropriately secured.
• Assist with time-off tracking, attendance records, leave administration, and employee documentation.
• Coordinate with payroll and benefits providers to support accurate employee information, payroll changes, benefits enrollment, and related administrative processes.
• Respond to routine employee questions regarding HR policies, benefits, onboarding, time off, and internal procedures.
• Help develop, document, and improve HR workflows, standard operating procedures, templates, and internal guidelines.
• Prepare HR reports, employee headcount updates, recruitment summaries, and other people-related metrics for leadership.
• Support the administration of performance reviews, probation assessments, employee feedback, and goal-setting processes.

Employee Experience & Engagement

• Help foster a positive, inclusive, and collaborative employee experience across a distributed team.
• Support employee engagement initiatives, internal communications, team activities, and culture-building programs.
• Coordinate employee surveys, feedback collection, and follow-up actions to help identify opportunities for improvement.
• Assist with the development and communication of HR policies and employee guidelines.
• Provide employees and managers with timely, professional support on routine workplace questions and people-related matters.
• Help identify opportunities to improve employee experience, communication, and internal HR processes.

Employment Compliance & Policy Support

• Support the implementation and maintenance of HR policies and practices applicable to employees working in the United States.
• Help maintain compliance-related documentation, required employee notices, training records, and personnel files.
• Assist with the administration of employment requirements, including applicable leave entitlements, policies and training and employee documentation.
• Support consistent and fair recruitment, onboarding, performance management, and employee relations practices.
• Help identify potential HR compliance concerns and escalated complex employee relations or employment law matters to the appropriate leadership or external advisors.
• Stay informed about relevant changes in California employment requirements and help coordinate updates to internal policies and procedures as needed.

What You’ll Bring to the Role

• 3+ years of experience in HR generalist, HR operations, recruiting, talent acquisition, or a related people-focused role.
• Hands-on experience managing recruitment activities, including candidate sourcing, screening, interview coordination, stakeholder communication, and offer support.
• A solid understanding of core HR processes and the employee lifecycle, including onboarding, employee records, HR administration, and offboarding.
• Familiarity with HR policies and employment practices, with the ability to recognize compliance considerations and elevate questions when needed.
• Experience working with HRIS platforms, applicant tracking systems, recruitment tools, or other HR-related software.
• Strong organizational skills and attention to detail, particularly when managing multiple open positions, employee requests, and competing priorities.
• Excellent written and verbal communication skills, with the ability to work effectively with candidates, employees, hiring managers, and leadership.
• A high level of professionalism, discretion, and sound judgment when handling confidential employee and business information.
• A proactive, solutions-oriented mindset, with the ability to work independently, take ownership of tasks, and improve existing processes.
• Comfort working in a fast-paced SaaS or technology environment .
• The ability to collaborate effectively with a team based in Canada and maintain reasonable working-hour overlap with Eastern Time.

Nice to Have

• Experience supporting a remote or geographically distributed workforce.
• Previous experience in a SaaS, technology, or startup environment.
• Experience supporting performance management, employee engagement, or culture initiatives.
• Experience building HR processes, documentation, or workflows in a growing organization.
• Exposure to U.S. payroll and benefits administration, or collaboration with external payroll and benefits providers.

What We Offer

• The opportunity to contribute to a growing SaaS technology company with a Global team.
• A hands-on role with exposure to recruitment, HR operations, employee experience, and broader people initiatives.
• The opportunity to work closely with leadership and help improve how HR processes are built and managed.
• A collaborative environment that values ownership, continuous improvement, and practical problem-solving.
• A remote work arrangement with flexibility in working hours, while maintaining collaboration with our Canadian team.
• Opportunities to develop your HR expertise and take on broader responsibilities as the company grows.

We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process.