Administrative Support Specialist

Education Support SpecialistThe Education Support Specialist provides operational, administrative, and customer-facing support for all agent and departmental education activities, including continuing education programs, webinars, in-person trainings, and company events. This role ensures that training logistics run smoothly, regulatory requirements are met, and agents and internal teams receive timely, professional assistance.Training & Education CoordinationManage and process Agent Training Request Forms (TRFs), including confirming dates, times, trainers, and locations.Coordinate scheduling across trainers, agents, sales representatives, and internal teams while proactively resolving conflicts.Maintain and update the centralized Trainer Education Calendar with complete and accurate information.Support webinar and online training attendees by providing connection links, login assistance, materials, and answers to inquiries about upcoming offerings.Monitor and manage multiple departmental inboxes (Education, Training, Events), ensuring timely, professional responses.Assist with accreditation processes for FREC and DFS, including new course submissions, renewals, speaker documentation, and roster submissions.Prepare and maintain required materials and documentation to support compliance with state and industry regulations.Agent & Customer SupportServe as a primary point of contact for agents, attorneys, trainers, and internal staff regarding education-related needs.Provide courteous, professional communication via phone, email, video conference, and in person.Assist with questions about training availability, requirements, and event logistics.Manage event registrations, cancellations, refunds, and attendee communications.Provide on-site event support, including registration check-in, accreditation tracking, and attendee assistance.Deliver responsive, solution-oriented support that reflects the company's service standards.Work ExpectationsMaintain dependable, punctual attendance, including occasional in-office or after-hours event support as needed.Work scheduled hours Monday through Friday, with the ability to work overtime when required.Comply with all company policies, procedures, and regulatory requirements, including timely completion of mandatory training.Qualifications & SkillsStrong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines.Excellent written and verbal communication skills.Customer service mindset with the ability to interact professionally with diverse stakeholders.Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools.Ability to work independently while contributing to a collaborative team environment.High attention to detail, especially in regulatory and documentation tasks.Experience in education coordination, event support, or title insurance is helpful but not required.Benefits may include:Comprehensive medical, prescriptions, dental and vision plans401(k) plan with a discretionary company matchShareholder Purchase and Reinvestment PlanBasic life and accidental death and dismemberment insurance premium paid by the companyVoluntary supplemental life insurance for employees, spouses and dependent childrenFertility and Family Building BenefitsPaid Disability benefitsPaid time off programs11 Company paid holidays per yearFlexible spending accountHealth savings account (available to High Deductible Health Plan participants only)Employee Assistance ProgramEducational Assistance ProgramVoluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident InsuranceTitle insurance policies and certain escrow services for the employee's primary personal residence at no chargeTransportation benefit plan for mass transit, parking and vanpool, in several marketsOld Republic Title is an Equal Opportunity Employer