Office Manager, 2nd Street Office, Rochester MN

• Oversee daily office operations, including workflow coordination, scheduling, and facility readiness.
• Manage Member Service Representatives and Solutions Specialists.
• Lead, coach, and support office staff to ensure excellent member service and engagement.
• Ensure compliance with policies, procedures, and regulatory requirements.
• Monitor office performance, productivity, and service standards.
• Assist in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Promote awareness of Altra through involvement in scheduled work events, community outreach, and activities that may occur outside of normal business hours.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member-service and consumer lending.

• Associate's degree (or higher) in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.
• 3+ years' financial institution experience, including consumer lending and mortgage lending is required.
• Previous experience in office management, branch operations, or a leadership role in a service-based environment, preferred.

• Self-starter, capable of working with general instructions and minimal supervision.
• Strong organizational, communication, and leadership skills.
• Ability to multitask, prioritize, and adapt in a fast-paced, growth-oriented environment.
• Proficient PC skills, including experience using Microsoft Office products (Word, Excel, Outlook and Teams).
• A collaborative mindset with a passion for coaching and developing others.
• Interest in community involvement and relationship-building.
• Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.

• This position is 40- hours a week, Monday through Friday.
• Typical hours are 8:00 a.m. to 5:00 p.m. There may be some opening and closing shifts on a rotational basis with the team.
• Candidates should be able to accommodate varying schedules within these timeframes to meet business needs

• Competitive starting salary from $76,320 to $95,400 annually, commensurate with experience and qualifications.
• Eligible for manager / office bonuses.
• When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing a language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
• Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
• Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
• Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
• Employee-only perks and discounts.

Compensation details: 0 Yearly Salary

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