Jira Service Management Engineer

Location: Remote Duration: 12 Month Contract Client: OpenKyber Job Description: Key Responsibilities Design, configure, customize, and maintain JIRA projects, workflows, screens, fields, issue types, permissions, notifications, and schemes. Develop and maintain JIRA automation rules to improve team productivity and streamline business processes. Build and support integrations between JIRA and other enterprise applications using REST APIs, webhooks, and other integration technologies. Develop custom solutions, scripts, and extensions to enhance JIRA functionality where out-of-the-box capabilities are insufficient. Analyze business and technical requirements and translate them into effective JIRA solutions. Partner with development, QA, DevOps, product, and project management teams to understand their processes and improve workflow efficiency. Manage JIRA workflows and configurations across development, test, and production environments. Troubleshoot and resolve JIRA configuration, workflow, integration, performance, and user-access issues. Establish and maintain JIRA configuration standards, governance, documentation, and best practices. Support JIRA upgrades, migrations, releases, and platform maintenance activities. Monitor system performance and proactively identify opportunities for optimization. Develop reports, dashboards, filters, and metrics to provide meaningful visibility into project and team performance. Provide technical guidance and support to JIRA administrators and end users. Maintain appropriate security, access controls, and permissions within the JIRA environment. Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience. 5+ years of hands-on experience developing, configuring, or administering JIRA. Strong knowledge of JIRA workflows, issue types, screens, custom fields, schemes, permissions, notifications, dashboards, and reporting. Experience with JIRA automation and workflow customization. Experience developing or supporting integrations using REST APIs, webhooks, and JSON. Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Experience with scripting or programming languages such as JavaScript, Groovy, Python, or Java. Strong analytical and problem-solving skills. Ability to translate business requirements into technical solutions. Excellent communication and collaboration skills. Preferred Qualifications Experience developing custom JIRA integrations and applications. Familiarity with CI/CD tools and DevOps practices. Experience with Git, GitHub, GitLab, Bitbucket, or similar source-control platforms. Experience with SQL and relational databases. Experience supporting enterprise-scale JIRA environments and migrations. Core Competencies JIRA/Atlassian Expertise: Deep understanding of JIRA capabilities, configuration, customization, and administration. Development: Ability to build scripts, integrations, and custom solutions. Problem Solving: Ability to diagnose complex technical and workflow issues and develop practical solutions. Communication: Ability to work effectively with both technical and non-technical stakeholders. Collaboration: Strong partnership skills across engineering, product, QA, DevOps, and business teams. Continuous Improvement: Ability to identify opportunities to automate processes and improve user experience. Attention to Detail: Strong focus on configuration quality, security, documentation, and maintainability.

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