RECEPTIONIST

Receptionist Position

The Receptionist plays a vital role in assisting families during a difficult time, ensuring smooth operations for funeral service coordination, and maintaining accurate records. The individual will be responsible for ensuring that all necessary documents are properly entered, assisting with obituary publication, managing funeral service logistics, and supporting other office functions.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Answers incoming calls, within three rings, positively, and warmly

Greets families or guests upon arrival

Accurately directs caller to the appropriate people courteously and professionally

Assist families with writing obituaries and coordinating with newspapers for publication

Receives direction from Funeral Directors on necessary service work

Provides general information and pricing information in accordance with FTC standards to callers and families

Files and maintains decedent files

Maintaining file checklists both physically and in Passare program

Gathers pertinent information to draft initial death certificate and issue manually and electronically

Determines approval signatures and where the death certificate is to be delivered for signature

Communicates with physicians' offices and hospitals as well as OMI, Vital Records, and other facilities

Confirm death benefits and insurance details

Schedules and confirms funeral arrangements

Coordinate and verify information with funeral directors and office staff

Distributes death certificates to families

Maintains a neat and tidy reception area

Offers refreshments to visitors, guests and or families

Promotes a positive environment that effectively represents FFC's Mission, Vision and Values

Requirements

Physical, Mental and Environmental Demands:

This job operates in a public environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Able to sit for up to four hours at a time

Able to lift up to 50 pounds from the floor

Bend at waist

Grasping with hand

Required Education and Experience:

Minimum Education:

High school graduate, or equivalent.

Some college preferred

Minimum Experience:

Experience with customer service and office responsibilities

Experience with Microsoft Office Suite

Salary Description $19.00 / hourly