Receptionist

Office Receptionist

Our Office Receptionist serves as the first point of contact for customers, visitors, and vendors, creating a professional and welcoming office environment. This role is responsible for managing front desk operations, handling incoming calls and correspondence, supporting escrow and title processes, and assisting with general administrative tasks to ensure smooth daily office operations.

This is a fully in-person position located at our Albuquerque, NM office.

Key Responsibilities

• Answer multi-line phones, transfer calls, and greet customers and visitors professionally (by name when possible).
• Maintain a clean, organized, and welcoming lobby and conference rooms.
• Take, deliver, and relay messages accurately and promptly.
• Distribute incoming mail and deliveries throughout the day and process outgoing mail.
• Prepare overnight and courier packages (e.g., Federal Express and local couriers).
• Receipt escrow funds and distribute receipt copies to appropriate parties.
• Open new escrows and title orders.
• Perform miscellaneous administrative duties as assigned.
• Comply with all company policies, procedures, regulatory requirements, and complete mandatory compliance training within required timelines.
• Maintain dependable, reliable, and punctual attendance, including availability for after-hours company events when required.
• Work scheduled office hours Monday through Friday, with the ability to work overtime as requested by management.
• Collaborate effectively and professionally with management, employees, and customers via phone, email, video conference, and in person.
• Accept supervision and constructive feedback while demonstrating professionalism, courtesy, and responsiveness.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

• Basic computer proficiency, including Microsoft Office Suite and Outlook.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize, multitask, and meet deadlines in a fast-paced environment with tight time constraints.
• Ability to work independently using sound judgment and initiative.
• Clear, professional, and grammatically correct written and verbal communication skills.
• Demonstrated professionalism, courtesy, and responsiveness to internal and external customer needs.

Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee's primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Old Republic Title is an Equal Opportunity Employer