Printing Company General Manager (GM)

Job DescriptionJob DescriptionThe overall job of the general manager is overseeing day-to-day operations, managing budgets, hiring and training staff, developing growth strategies, evaluating employee performance, ensuring compliance with regulations, coordinating teams, and making strategic decisions to achieve business goals across various departments within a company or business unit. Must be well versed working with PrintSmith Software. If you don't, please do not apply. Key responsibilities of a general manager:Operational Management:Overseeing daily operations and ensuring smooth workflowMonitoring performance metrics and identifying areas for improvementImplementing operational policies and proceduresManaging project timelines and task assignments Staff Management:Recruiting, hiring, and onboarding new employeesProviding training and development opportunities for staffEvaluating employee performance and providing feedbackAddressing employee concerns and resolving conflicts Financial Management:Creating and managing budgetsAnalyzing financial reports and identifying cost-saving measuresForecasting revenue and profitability Strategic Planning:Developing and implementing business growth strategiesIdentifying market trends and opportunitiesSetting organizational goals and objectives Customer Focus:Ensuring high levels of customer satisfactionManaging customer relationships and resolving complaintsMonitoring market feedback and adapting strategies accordingly Leadership and Communication:Inspiring and motivating team membersCommunicating effectively with staff at all levelsBuilding strong relationships with stakeholders The specific duties of a general manager will vary depending on the day and what is needed. A general manager reports directly to the owner and oversee multiple departments. Strong leadership skills, analytical abilities, and excellent communication are crucial for success..Below are some but not limited to this list of specific duties Morning DutiesStart time is 7:45am.Turn on all lights and pertinent machinesTurn HVAC system onBoot up all computers.Log into email, skim through to determine what needs the most attention such as rush jobs etc...Check that all customers are contacted via phone AND email for jobs that are readyCheck in with production for any needs or concerns, such as bigger jobs coming in they should be made aware of, or any issues with the machines. Staff Delegation:Make sure all depts are aware of any jobs that have specific due dates are on track to meet the deadline.Delegate any responsibility to ensure jobs are completed on time, i.e. delivery, pick up paper etc.... Invoices:Maintaining PrintSmith software so it is up to date with pricing and stock catagories.Using Rocket’s system for processing orders from emails and etc...Turn times are always 1-2 business days for common products, business cards, postcards, flyers etcABSOLUTLEY NO EMAILS WILL GO UNANSWERED BEFORE THE CLOSE OF BUSINESS.Pre-Press:Fixing customer artwork for minor issues.Any artwork that will take more than 10 mins is to be handed off to graphic design.Working with production creating a seamless system to process proof orders.Making sure art dept is using the Rocket digital filing systemOutside Vendors:Contacting and maintaining good relationships with Rocket’s outside vendor network Website:Keeping in contact with web dept.Watching pricing and functionality. Store Appearance:Keeping the store clean.The store is to be cleaned/dusted daily, This includes the bathroom. Daily/Monthly Closeout:A daily closeout must be performed and filed in file cabinet at the close of business everyday.A monthly closeout must be performed and filed on the last business day of each month. Monthly Billing:All statements are to be in the mail on the 1st of every month.All checks received for A/R are to be posted and deposited at the bank upon arrival. Sales & Bonuses:All statements are to be in the mail on the 1st of every month.All checks received for A/R are to be posted and deposited at the bank upon arrival.We are currently in process bringing profit sharing/bonus program.\nCompany DescriptionRocket printing has been in business for nearly 30 years. We have a wonderful client base that we have worked with for many years. Our customers are our friends. We have a great reputation for turning work faster and with higher quality than our competitors.Company DescriptionRocket printing has been in business for nearly 30 years. We have a wonderful client base that we have worked with for many years. Our customers are our friends. We have a great reputation for turning work faster and with higher quality than our competitors.