Account Manager, Advertising Solutions

Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: play video games. Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games. Discord's Advertising Solutions team helps gaming, mobile, and entertainment brands reach one of the most passionate and engaged communities on the internet. Our ad products—including Quests, Bounties, and Video Quests—are built around action and participation, not passive impressions. We're in an exciting phase of scaling our advertising business, and the AMs on this team aren't just executing campaigns—they're shaping how we show up for advertisers. As an Account Manager, you'll own a portfolio of advertiser relationships post-sale and serve as their strategic partner across the full campaign lifecycle. You'll combine data‑driven insights, platform expertise, and proactive communication to drive performance, grow investment, and turn first‑time advertisers into long‑term Discord partners. This person will report to the Director of Account Management. What You'll Be Doing Own a portfolio of advertisers across cross‑platform and mobile gaming, mobile, or gaming adjacent—managing relationships end‑to‑end from campaign kickoff through renewal. Analyze campaign performance data to surface insights, identify optimization opportunities, and build wrap reports that connect results to client business goals. Drive revenue growth through proactive mid‑flight and post‑campaign upsell motions, setting up your AE partner to close the next investment. Lead client‑facing touchpoints, including kickoffs, check‑ins, and business reviews—with the confidence to present data and earn the next buy. Manage the full campaign execution lifecycle: media plan builds in Ads Manager, asset submission, pre‑launch QA, pacing, and escalation. Coordinate mobile measurement setup with MMP partners (AppsFlyer, Adjust, Singular) and serve as the technical point of contact for attribution. Maintain accurate Salesforce records—line items, media plans, call notes, and pipeline updates—in partnership with your AE. What You Should Have 4+ years of experience in digital advertising in an account management, client success, or campaign management role (platform or agency‑side). Strong analytical skills—you can calculate CPI, ROAS, CPM, and pacing variance accurately, and translate numbers into a clear client narrative. Demonstrated track record of growing accounts, not just retaining them—you can point to specific upsell or expansion wins. Experience with performance advertising, mobile gaming, or app install campaigns. Proficiency with CRM tools (Salesforce preferred), ad platforms, and campaign reporting dashboards. Clear, confident communicator—you can run a QBR, write a wrap report that closes the next deal, and manage client expectations under pressure. Organized and process‑driven—you build repeatable systems and flag issues before clients do. Experience working with advertising agencies or resellers—you understand how to manage indirect relationships, support agency partners through campaign execution, and navigate multi‑stakeholder deals where the agency is the day‑to‑day contact. Background in programmatic account management or technical account management—familiarity with DSPs, PMPs, deal IDs, and/or auction dynamics, and comfort being the technical point of contact for programmatic buyers or partners. Compensation The US base salary range for this full‑time position is $180,000 to $202,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity or benefits. #J-18808-Ljbffr EngineersOfAI