Onboarding Lead

What You Will Do Own the Launch Process for New Properties: Act as the primary owner of each new location’s onboarding, from the moment a deal is closed to one week post-launch. Develop and execute detailed onboarding plans tailored to each property. Coordinate across hardware, permitting, compliance, and central ops teams to ensure all launch dependencies are met. Be the Point of Contact for Partners and Stakeholders: Serve as the main liaison for property owners, tenants, and other stakeholders throughout the onboarding process. Proactively manage communications and set clear expectations around timelines and deliverables. Build strong, trust‑based relationships with partners by providing timely updates, solving issues quickly, and anticipating needs. Drive Internal Execution and Accountability: Ensure that all internal teams involved in onboarding are aligned and working toward the same goals. Surface blockers, elevate issues, and solve problems in real time to keep projects on track. Implement and refine playbooks to improve onboarding speed, consistency, and quality. Measure and Improve the Onboarding Experience: Gather feedback from partners and internal teams to continuously improve the process. Work with leadership to scale the onboarding function and build a repeatable, scalable system. Identify bottlenecks or inefficiencies in the onboarding workflow and implement process improvements to increase speed, consistency, and reliability across all launches. Collaborate with cross‑functional teams to document and standardize best practices, creating internal playbooks and SOPs that ensure a repeatable, scalable onboarding process. Create and Refine Client‑Facing Onboarding Materials: Develop high‑quality onboarding collateral, including welcome packets, training guides, transition checklists, and FAQs tailored to various partner types. Continuously improve the clarity, consistency, and professionalism of all client‑facing materials to ensure they reflect AirGarage’s brand and values. Work with design, marketing, and product teams to align messaging across platforms and touchpoints during the onboarding phase. Incorporate partner feedback to iterate and enhance the materials used throughout the onboarding journey. Maintain a library of up‑to‑date templates and resources that can be easily customized and scaled as AirGarage grows. What You Need 3+ years of experience in partner success, implementation, project management, or operations, ideally in a fast‑paced startup or tech‑enabled services environment. Willingness to travel to new location launches (roughly 25% travel). Exceptional communication and interpersonal skills—you are equally comfortable working with external stakeholders and internal technical teams. Strong project management skills, with a track record of leading complex, cross‑functional initiatives to successful outcomes. Ability to think critically, solve problems proactively, and stay calm under pressure. A genuine desire to create great experiences for partners and internal teams alike. The Upside Equity: Have a stake in the business that you’re helping to build and grow. Work remotely: Live and work wherever you like! We hire teammates located anywhere within North America. Health insurance: We cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost for dependents. Parental leave: 12 weeks fully paid to all parents to bond with a newly born, adopted, or fostered child. Home office setup: Get a laptop + additional equipment you need to succeed. Unlimited PTO with a minimum requirement of 10 days per year. 401k retirement savings program. Team off‑sites: ~2 times per year, full week trips to places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin. Optional recurring book club for continuous learning. Room to grow: As part of a foundational team, you’ll have opportunities to grow with us. Change cities: The chance to transform how cities use real estate. Diverse team: AirGarage is committed to building an inclusive team, currently 40% female and 30%+ from underrepresented communities. Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made. We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description. AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. #J-18808-Ljbffr AirGarage