IT Support Specialist

If you answered yes to any of the above questions and have incredible talent, are tech‑savvy, explore a career path at Premier, a home‑grown Colorado business on the move with operations all over the country. LOOKING FOR A LOCAL DENVER CANDIDATE - NOT A REMOTE POSITION Our mission is to help independent insurance agency owners grow successful businesses by providing: Best-in-class carrier contract options Continuous training and support Extensive carrier relationships and alignment Transparency between Premier and agency owners Position Summary THIS IS AN ON-SITE POSITION As an IT Support Specialist at Premier Group Insurance, Inc., your primary role is to assist?in ensuring consistency and minimise downtime for on‑site, and remote employees’ workstations and peripheral devices. The primary areas of focus include identifying inefficiencies in work flows among users, detecting and fixing security vulnerabilities, along with communicating new features, hotfixes, updates, and errors with the effected users and the development team. Essential Duties & Responsibilities Troubleshoot and resolve technical issues with computer hardware and software Identify and resolve networking issues Assist with tracking of inventory of workstations and users assigned Consistently log errors, pending items, and enhancement requests Primary focus on IT technical responsibilities, including and not limited to: Device Management: Maintain device inventory, security, and configuration standards; install required applications on staff devices and ensure compliance with company policy Device & Peripheral Procurement: Order, configure, and deploy laptops, desktops, and peripheral equipment (monitors, docks, keyboards, headsets, etc.) for staff Contractor & Remote Access Support: Coordinate with offshore and remote contractors to provision the tools, systems, and access required for their assigned roles General IT Support: Provide day‑to‑day technical support to staff, including issues related to devices, email, VoIP, Microsoft 365 applications, browsers, printing, Wi‑Fi, operating systems, and system registry settings Network Management: Monitor network traffic and enforce network policies to maintain the security of the organization’s network; evaluate and implement improved rule sets and security practices while minimizing external access points. Manage access points, firewalls, VLAN configuration, VPN connectivity, and Ethernet infrastructure Endpoint Security (CrowdStrike): Manage endpoint protection using CrowdStrike; maintain proficiency in configuring EDR policies and other CrowdStrike modules deployed across the organization Device & Security Policy Management (Intune): Maintain proficiency in Microsoft Intune to manage device compliance and security policies organization‑wide Azure Cloud Resource Management: Manage Azure cloud resources, including IAM security policies, resource usage monitoring, and cost analysis Email Security: Manage email security through KnowBe4 phishing simulation/training and additional vendor‑based quarantine and filtering services Password Management (Keeper Security): Administer Keeper Security for organization‑wide password management and credential security Google Workspace Management: Manage Google Workspace for internal users, including supporting the sunsetting and migration process from Google Workspace to Microsoft User & License Provisioning: Oversee user provisioning, deprovisioning, and licensing across systems and vendors, including Entra ID, Adobe, Monday.com, VoIP, and Microsoft Office VoIP / Softphone Management: Set up and manage the VoIP system and softphone application for staff Disaster Recovery & Backup: Ensure all company devices are properly backed up and can be restored in the event of data loss, maintaining organizational disaster recovery readiness Building Security Access: Manage physical building security access systems and permissions Remote Support (RDP): Use remote desktop tools (RDP) to troubleshoot and resolve issues for remote staff Internal Tools & Systems Support: Support staff use of internal, front‑facing IT tools and platforms such as SharePoint, CRM, and AMS Departmental Support: Assist other IT team members as needed, helping reduce workload by supporting PGI-specific workflows and processes Minimum Required Skills & Qualifications 2 years of experience as an IT Technician or similar role Experience with fixing and upgrading computer hardware components In depth knowledge with Windows 11, Microsoft Office 365, CrowdStrike, Microsoft Azure and Intune systems, Firewall (Sonicwall, Fortinet), VPN Ability to work independently and manage multiple priorities Minimum Computer Systems and Networking Associates Degree or related certifications Preferred Skills Strong prioritization and time management skills Quick learner/coachable Be familiar or willing to adapt hybrid Agile methodology for working on assignments Ability to multi‑task with accuracy Proficiency in EzLynx Management System or other Agency Management System Strong critical thinking and troubleshooting skills Able to work on other project(s) as assigned Willingness to expand scope and job functions What We Offer Competitive salary and benefits Opportunity to make a significant impact on a growing organization Professional development and certification support Exposure to multiple business‑critical platforms and enterprise workflows Collaborative, innovative, and growth‑oriented work environment Employment Type: Full-time, On-site Hours: Mon- Fri 8:30 - 5/5:30 Travel: None Compensation Information Pay Range: $28.85 - $31.85 Total Compensation = Pay + Benefits Non-Exempt (hourly) Benefits Include Health insurance Dental insurance Vision Insurance Life insurance Short-Term Disability Long-Term Disability Retirement - 401k Paid Time Off Sick Leave Holiday pay Birthday Off Anniversary Day Off Floating Day Off Onsite fitness room Free parking Great location (DTC), close to many eateries E-verify employer #J-18808-Ljbffr