Customer Invoice & Documentation Retrieval Specialist - Phone&WhatsApp
Island Bargains
Job Description
Job Description
About the Role
We are a freight forwarder and shipper serving customers throughout the Caribbean. We are seeking a reliable, highly communicative professional to contact customers and retrieve purchase invoices for items they ship with us.
This role involves high-volume customer outreach using WhatsApp and phone calls throughout the day. It is ideal for someone with a telemarketing, call center, or customer outreach mindset who enjoys follow-up and communication—but without any sales responsibilities .
Key Responsibilities
- Contact customers via WhatsApp and phone calls to request purchase invoices for shipments
- Use tracking numbers to identify shipments and explain documentation requirements clearly
- Send and receive invoices and receipts through WhatsApp
- Follow up consistently and professionally until all required documentation is received
- Maintain accurate notes on communication attempts and document status
- Coordinate with internal shipping and operations teams to ensure timely processing
- Provide clear, courteous, and professional customer communication at all times
What This Role Is Not
- No sales or selling
- No cold calling for products or services
- No revenue quotas or commissions
Ideal Candidate Profile
- Comfortable spending most of the workday communicating via WhatsApp and phone
- Previous experience in telemarketing, call centers, customer service, collections, or appointment setting preferred
- Strong written communication skills for WhatsApp messaging
- Confident, polite, and persistent in customer follow-ups
- Organized and detail-oriented
- Able to manage repetitive outreach tasks efficiently
- Basic computer skills (email, CRM/tracking systems, document handling)
- Experience in logistics, freight forwarding, or shipping documentation is a plus, but not required
Why Join Us
- Stable, non-sales communication role
- Clear daily responsibilities and expectations
- Work with customers across multiple Caribbean countries
- Structured processes and training provided
- Supportive team environment
Compensation & Benefits
- Competitive pay based on experience
- [Paid holidays and PTO]
How to Apply
Please submit your resume and a brief description of your experience with phone-based and/or WhatsApp customer communication. Candidates with call center or telemarketing backgrounds are encouraged to apply.
Vacancy posted 22 days ago
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