Automotive Service Advisor

Service Advisor

We are part of Premier Automotive, a successful dealer group with over 33 stores nationwide! We represent top brands such as Chevrolet, Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep and Ford. Premier is actively involved in giving back to our community in a huge way with our "Giving Hope Foundation."

Job Summary: The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

What We Offer

• Competitive compensation plan
• Medical, Dental and Vision Insurance
• 401(k) with company match
• Matching Christmas Club Savings
• Potential Signing Bonus
• Premium, ongoing professional development
• Participate in Giving Hope Community Service days
• Employee Programs for referral bonus, vehicle acquisition, and automotive purchases
• More information on the benefits and career paths that Premier offers can be found at WhyPremierAutomotive.com

Service Advisor Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Premier is committed to the inclusion of all qualified individuals. In keeping with this commitment, Premier will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact Premier at View phone number on click.appcast.io.